Help Us Help You Receive Your Low Impact DVDs More Quickly


Help KeyWe expect to begin shipping Low Impact series Pre-Sale orders this week on or about Oct 21st (plus or minus a couple of days)  and we would like to ask everyone to help us to get you your DVDs more quickly by not contacting us once shipping begins and asking if your DVDs have shipped. We would normally be more than happy to answer questions like this, but because of the volume of pre-sale orders we have to ship it’s just not possible to do. This is because your tracking information initially is only contained in the same and only computer that prints your UPS and Postal shipping labels. This computer will be working non-stop (24/7) during the shipping process as will all of our employees. Stopping it to look up tracking information would create a huge bottleneck and would greatly slow down and even halt the pre-sale shipping process.

Our most experienced and full time employees that normally handle customer service will be instead handling the most critical elements of the shipping process as well as overseeing and supervising a lot of temporary employees. This means they will have little time to respond to customer service issues during the pre-sale shipping process and hence the need to kindly ask everyone not to contact us unless absolutely necessary. Regardless, it may take several days for customer service to get back to you, but we will do our best to help those of you with critical problems. Our plan of attack for shipping pre-sale orders is to first to devote nearly all of our resources and employees to helping ship all of the orders and then after this is done to circle back and focus on answering customer service questions.

You may receive an email from us with tracking information only if you chose UPS as your shipping method. Your tracking information will not be available until several hours after your order has shipped. UPS shipments may also be tracked with the phone number you listed with your presale order by using our Cathe Easy Track. Do not panic if you chose UPS as your shipping method and do not receive a shipping notification email. This is very common and based on past pre-sales hundreds of people probably will not receive a shipping notification email for various reasons and will still receive their DVDs just fine.

Postal service orders cannot be tracked and you will not receive a confirmation email if you selected this method of shipping. But not to worry, we have had very few problems in the past with postal orders being lost

Though this is our largest presale in our history we still plan on shipping every presale order in just a few days. We have an army of current and former employees that will be working around the clock making sure everyone’s order is processed as quickly as possible. We have spent the last month preparing every box we will need to ship every presale order and every step in the shipping process that can be done in advance has already been done. We have a year’s worth of product to ship in what we hope will only take a few days days. Cathe is even going to give you a little tour of our shipping operation and what you can expect your order to look like on YouTube.

Thanks for your cooperation, patience and understanding! We look forward to hearing your thoughts and reviews on the new DVDs!

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73 Responses to “Help Us Help You Receive Your Low Impact DVDs More Quickly”

  1. Avatar for Jennifer
    Jennifer October 17, 2011 at 10:25 am #

    of course! no problem! Thank you for everybody’s hard work!

  2. Avatar for Beatrice
    Beatrice October 17, 2011 at 11:09 am #

    Hmmm, this worries me a bit because I can actually see a lot of people doing it anyway, as impatient as most people are.

    Anyway, thanks for the update and I will patiently wait for my dvds.

  3. Avatar for erin
    erin October 17, 2011 at 12:01 pm #

    your costumer service is always outstanding! So I totally support this and will be sitting patiently waiting!!!!! Thanks for all your hard work!

  4. Avatar for Anne
    Anne October 17, 2011 at 12:33 pm #

    You do such an amazing job shipping preorders so quickly… I have been involved in preorders since 2000 and will continue to preorder on the first day every time…

    I hope people can be patient and respect this simple request…

    I CAN”T wait to get them!!!

  5. Avatar for Sharon
    Sharon October 17, 2011 at 1:06 pm #

    Hang in there and THANKS for all of the effort you and your staff have put in to maintain an upstanding business. I’m anxious beyond words to get my dvd’s but realize that they will get here when they get here. Good luck in achieving your goal of getting all of the orders out to customers.

  6. Avatar for Eileen
    Eileen October 17, 2011 at 1:10 pm #

    I have used workout series before and am wondering if there is a certain order these DVD’s should be done in for best results. I can’t wait to get them.

  7. Avatar for DebbieH
    DebbieH October 20, 2011 at 4:42 pm #

    I am also amazed at your shipping process and how quickly you get them out once you receive them. I know it must take tons of pre-planning/working to get it down to a science like you do. Plus, I get my pre-orders within a day or two of when they are shipped! (I’ll already have my downloads! Wheeee!) Thanks again to all of you for your hard work!

  8. Avatar for Veronika mcduffey
    Veronika mcduffey October 10, 2014 at 5:30 pm #

    What is wrong with my account? I had the same problem last week of getting into my account to do my live stream workout. I Got into the account and was able to workout eventually. But I have the same problem now. I can not get in and I even wrote down the password to make sure I could get in . why is this doing this??


  9. Avatar for peggy fifield
    peggy fifield October 15, 2014 at 9:00 pm #

    I have received your live stream for on demand and Cathe Live since May, 2014 – now I can no longer get the stream and it says the account is failed – I have entered my credit card information – and it says there is an error. For some reason it is not accepting the credit card Please let me know what the problem is. thank you, peggy fifield

  10. Avatar for Cathe Friedrich
    Cathe Friedrich October 15, 2014 at 9:31 pm #

    Just contact us at and we will be glad to help you get this resolved

  11. Avatar for Veronika mcduffey
    Veronika mcduffey October 16, 2014 at 8:58 pm #

    I still can not get into my Live Stream Account! So I sent in a request to reset my password. It is not sending anything to my email account and allowing me to change my password! Please help me. I want to do my workout!

    Veronika Burning2

  12. Avatar for Cathe Friedrich
    Cathe Friedrich October 16, 2014 at 10:59 pm #

    You need to contact support at and our customer service reps will be glad to help you.

  13. Avatar for JOANNE
    JOANNE October 18, 2014 at 1:22 pm #

    I just ordered the streaming feature which includes the on demand, and I cannot open it on my Android, Samsung 5. Please tell me how to do this.

  14. Avatar for Cathe Friedrich
    Cathe Friedrich October 18, 2014 at 8:44 pm #

    It’s sounds like you’re not logged into your account? Login and everything should then work fine

  15. Avatar for Heather Goertzen
    Heather Goertzen October 24, 2014 at 4:08 pm #

    I’m trying to subscribe to nutrition pack. I’ve tried to purchase 3 times in the last 2 days and its not opening.
    Heather Goertzen

  16. Avatar for Lori
    Lori November 3, 2014 at 10:21 pm #

    I have subscribed to live stream and having difficulty logging in with my email address. It reads invalid username/email address. I have paid the monthly fee. Can you please assist

  17. Avatar for Cathe Friedrich
    Cathe Friedrich November 5, 2014 at 10:48 pm #

    You just need to contact our customer service department at and they will be glad to help you

  18. Avatar for Broxi
    Broxi November 13, 2014 at 10:05 pm #

    The login page is not fully encrypted but has a valid certificate, and it reports it is 128b.e., TSL 1.2 and uses AES_128_GCM – ECDHA_RSA key exchange, but not all resources are secure. I don’t remember seeing this as an insecure site the other day, but just noticed this insecure connection tonight. My (Win7, 64b) device has recently been updated with all security updates, and I’m getting a secure and fully encrypted connection with other websites. The report I get says there are total of 104 items, and 27 insecure items (plugins, images and content upload).

    Please advise – I’m a bit gun shy to login right now if my personal data and/or the LIVE or DEMAND workouts I choose to use will expose my account information.


  19. Avatar for Cathe Friedrich
    Cathe Friedrich November 17, 2014 at 12:11 pm #

    The page is fully encrypted. The message you were seeing is because of an image that was uploaded. Though this caused the warning you saw, it poses no threat as we don’t store credit card info on our server. The error has now been corrected and you will no longer see the warning.

  20. Avatar for Marcy Ousley
    Marcy Ousley November 20, 2014 at 6:21 pm #

    I ordered a one month nutrition tracker, however page will not load. I confirmed payment of 9.99 was already deducted from my MasterCard. I’ve logged completely out and back again several times. I’ve also tried using both chrome and safari and neither works.

  21. Avatar for Cathe Friedrich
    Cathe Friedrich November 21, 2014 at 12:19 am #

    Have you tried contacting us at

  22. Avatar for Christina
    Christina January 1, 2015 at 3:08 pm #

    I’ve purchased the Bronze Nutrition Package but it will not display. It brought me to this page. I tried clicking on, but it says it isn’t a valid link. I’ve checked and the $9.99 was deducted from my account.



  23. Avatar for Amy long
    Amy long January 7, 2015 at 5:18 pm #

    I purchased the Cathedral On Demand for $19.97 a month on my Samsung phone but will be watching them on my tablet. Do you have any idea how I an do that? I even tried to pay for it again through my tablet but says I already have an account.

  24. Avatar for Amy long
    Amy long January 7, 2015 at 5:19 pm #

    *Cathe On Demand

  25. Avatar for Meg Gravatt
    Meg Gravatt January 12, 2015 at 9:32 pm #

    I was having trouble logging on with my old password, so I emailed you and you gave me a new password. I can log on to the forum, but when I go to rotations or workout manager it says my password is incorrect. Help.

  26. Avatar for Cathe Friedrich
    Cathe Friedrich January 14, 2015 at 9:20 pm #

    You will need to contact customer service at for help with this

  27. Avatar for Anna
    Anna February 12, 2015 at 10:20 am #

    I have no On Demand videos available. My subscription expires March 11. I’m dressed and ready to work out!

  28. Avatar for toni
    toni March 4, 2015 at 1:34 pm #

    I purchased the month live stream for $19.97 per month and I’m having trouble logging in. It’s saying wrong user or pass. So I had the pass word sent to my email and now it’s saying I don’t have an email with them. I know I do because I was on it.
    Thank you

  29. Avatar for Gaby
    Gaby March 10, 2015 at 2:40 pm #

    Can I buy your DVDs and play them in mu Apple tv?

  30. Avatar for Ana dwyer
    Ana dwyer March 23, 2015 at 6:44 pm #

    Hi,I recently bought a download
    I love all the workouts DVDs I had bought from cathe in the past but this time i am very frustrated bc I can’t download the workout ,please help!!!
    My invoice number 1uqceqdqmgfqzc7so0ud is the cathe low impact athletic training .this is my third mail I am sending to cathes support group and haven’t received and answer.i will appreciate if somebody guide me through.

  31. Avatar for Cathe Friedrich
    Cathe Friedrich March 29, 2015 at 3:38 pm #

    For customer service just contact us at They will be glad to help you.

  32. Avatar for Julie Jordan
    Julie Jordan March 30, 2015 at 5:01 pm #

    I am trying to go through the tutorial to start Cathy Live that I have recently
    subscribed to. When I go into on my phone, it does not bring up the option at the top to log in. What am I doing wrong? Also, how do I tell if my phone is on the same “network” as

  33. Avatar for sam
    sam April 2, 2015 at 9:18 am #

    hi, ive paid and downloaded basic step and body fusion but after burning onto my disc, my dvd will not play it. is there another format that i can download

  34. Avatar for Cathe Friedrich
    Cathe Friedrich April 3, 2015 at 9:59 pm #

    Our downloads are not designed for DVD’s and we don’t allow our video’s to be burned to DVDs.

  35. Avatar for Cathe Friedrich
    Cathe Friedrich April 3, 2015 at 10:08 pm #

    You have to forst log in to your account which is under the “My account” link

  36. Avatar for Jill
    Jill April 20, 2015 at 3:36 pm #

    I just subscribed to the Cathelive after testing both the low and high quality videos on my computer. Both tested great. Now that I have Cathe live I cannot stream….sometimes I get part way thru a workout and it can’t keep up other times it won’t even start. I love the one workout that I did get thru but I really don’t want to keep the subscription if I cannot use it. Please advise.

  37. Avatar for Cathe Friedrich
    Cathe Friedrich April 20, 2015 at 3:47 pm #

    The first thing to do is a speed test at then get back to us. You also need to give more information to help you such as whether you’re using wireless? Your operating sysytem? and the type of device you’re playing on?

  38. Avatar for Sharon Coe
    Sharon Coe June 25, 2015 at 9:55 pm #

    I want to discontinue my services with this. Please help

  39. Avatar for Berneda
    Berneda July 14, 2015 at 5:34 am #

    I don’t know my password to get into the workout manager and every time I click the ‘don’t know password’ and have it sent to my email, I don’t get an answer. I try all the time too. Very frustrating. Please let me know what I can do to correct this. Thanks.

  40. Avatar for Cathe Friedrich
    Cathe Friedrich July 17, 2015 at 11:33 pm #

    Emails are automatically sent. If you don’t receive it I would suggest checking your junk email folder. The only other possibility is you have a bad email address listed for your account. In this case you would need to contact customer service at:

  41. Avatar for Kathy Gereski
    Kathy Gereski August 25, 2015 at 12:57 pm #

    Hello, I just subscribed to Cathe On Demand – I cannot seem to access the Cathe Live videos on this application. I was looking at previous posts – is this function not working yet on the Roku streaming stick? Hopefully I can access them on the computer? Thanks.

  42. Avatar for Cathe Friedrich
    Cathe Friedrich August 30, 2015 at 1:43 pm #

    Only Cathe OnDemand videos are available on Roku. We plan on adding Cathe Live videos down the road sometime.

  43. Avatar for sharona levy
    sharona levy September 6, 2015 at 1:37 pm #

    i forgot my password to my account “cathe on demand” .it says that the reset was sent to my gmail, but i did not receive it. i’ve tried several times but still i didn’t receive any reset.

  44. Avatar for Cathe Friedrich
    Cathe Friedrich September 7, 2015 at 9:14 pm #

    I would suggest checking your junk mail. If not there you would need to contact customer service at

  45. Avatar for Shalonda
    Shalonda September 20, 2015 at 3:30 pm #

    Hello I noticed that some of my videos on the demand are not working. For instance next week rotation for pure strength has an error loading. Could you let me know if there is a problem on my end or yours. Thank you.

  46. Avatar for Shalonda
    Shalonda September 20, 2015 at 3:31 pm #

    I noticed some of the videos for next week rotation do not play. It’s giving me error loading like pure strength etc. I wanted to know if it was a problem on my end or yours. Thank you.

  47. Avatar for Cathe Friedrich
    Cathe Friedrich September 20, 2015 at 7:26 pm #

    I just tested all of the Pure Strength series OnDemand videos and they are all playing fine for me. I would suggest refreshing browser and clearing your browser’s cache.

  48. Avatar for Darcy
    Darcy September 22, 2015 at 6:02 am #

    I started streaming in January of this year and had no difficulties streaming on my ipad and using apple tv to have the image on tv. In June, I started having issues with freeze ups once the video starts playing.
    We checked internet issues but I have no trouble streaming on the ipad alone. I bought a new apple tv, bought a new tv and even tried to connet the ipad to tv directly with a digital adaptor. Any suggestions? I love the rotations and ability to stream but the ipad screen is simply too small to use on its own day after day.

  49. Avatar for Amber
    Amber September 28, 2015 at 6:10 am #

    September rotation is done, but there’s no October rotation listed in the blog. Usually it’s there on Sunday to prepare for Monday, but I don’t see anything. Any idea when it might be added? Thanks.

  50. Avatar for Cathe Friedrich
    Cathe Friedrich September 28, 2015 at 2:01 pm #

    It’s the first Monday of the month that we release Rotations, but don’t know if there will be one this month because we’re filming the new videos.

  51. Avatar for Joanne Whitlock
    Joanne Whitlock November 2, 2015 at 4:05 pm #

    Tried to subscribe to new On Demand + Live videos for one year. And cancel my Cathe Live monthly subscription. Had error messages 4-5x in giving my personal information.
    Please advise if I have successfully signed up for one year w/Save15 code. Thank you….

  52. Avatar for Cathe Friedrich
    Cathe Friedrich November 3, 2015 at 11:11 pm #

    You would need to contact our customer service at for help with this. They will be glad to help you.

  53. Avatar for holly
    holly November 10, 2015 at 7:49 pm #

    I can not get into the workout manager. It says my user is invalid. Can you please email me a new user and password? I need both in case the password don’t work

  54. Avatar for Cathe Friedrich
    Cathe Friedrich November 10, 2015 at 9:04 pm #

    This is something you have to do. The Workout Manager uses the same forum username and password, so go to the forums and click on the “forgot my password” link.

  55. Avatar for Eric
    Eric December 4, 2015 at 7:37 pm #

    Hi I am inquiring if the SAVE20 couple is still valid for downloading the videos. The website on Discount Coupons shows SAVE20 is for December, but is stating it is expired when I goto purchase downable videos per in the cart? Please clarify. Thank you!!! Cathe Rocks

  56. Avatar for Cathe Friedrich
    Cathe Friedrich December 6, 2015 at 3:12 pm #

    Thanks for letting us know. We’ve now reset the coupon expiration date and it should work for you now.

  57. Avatar for jaimie
    jaimie January 13, 2016 at 9:36 pm #

    I am a new subscriber to OnDemand and wanted to use the Workout Blender. Instead of me choosing my favorite videos, all are already marked with a red heart and I am unable to delete them, this would also take an inordinate amount of time to remove them from my favorites list rather than being able to choose my favorites as described in the tutorial. Please advise- I would really like to use this function since I am paying for it.
    Thank you!

  58. Avatar for Jody Brenteson
    Jody Brenteson January 20, 2016 at 8:05 pm #

    Hi there,

    I purchased a one month subscription about 15 minutes ago and can not get any videos to play. I am browsing through the on demand selections, make a choice, click on it and as soon as I click the play button nothing happens. I do not have issues playing videos from anywhere else…. suggestions?



  59. Avatar for Lori
    Lori January 31, 2016 at 2:55 pm #

    Hi. I’m using beta version 3.6 of the workout manager-is there a newer version I can use?

  60. Avatar for Cathe Friedrich
    Cathe Friedrich January 31, 2016 at 4:24 pm #

    No, 3.i is the latest version

  61. Avatar for vanessa
    vanessa February 5, 2016 at 6:29 pm #

    my videos – live or on demand will not stream….they just worked for me this they wont work…is there something that i need to do differently? they dont work on any pc or on my phone…please help..i wanted to do a video tmr morning…
    320-282-2190 or
    Thank u

  62. Avatar for Cathe Friedrich
    Cathe Friedrich February 8, 2016 at 12:53 am #

    It sounds like you not logged into your account. You can contact our customer service at if this doesn’t work for you.

  63. Avatar for Rosie
    Rosie February 18, 2016 at 4:59 pm #

    I dont have a roku I have a blu ray with built in wifi. How can I get your channel to work on there? I have youtube, netxflix etc. I would love to subscribe and get you on my big screen
    Thanks for your help

  64. Avatar for Cathe Friedrich
    Cathe Friedrich February 19, 2016 at 11:09 pm #

    The easiest solution is to get chromecast or use a cable from your computer or device and connect it to your TV HDMI input.

  65. Avatar for Shelley
    Shelley February 21, 2016 at 11:06 am #

    Are you aware that Workout Blender is not working?

  66. Avatar for Debbie
    Debbie June 10, 2016 at 12:11 pm #

    I rec’d an email to win a Fit Tower and after filling out the form it said to click something in the email you would send me to verify the email address however I never rec’d anything and I checked that I put in the correct address. What’s up??

  67. Avatar for Cathe Friedrich
    Cathe Friedrich June 11, 2016 at 5:08 pm #

    The reason some people have an an issue is that their ISP or email provider blocks some of your emails. Most people don’t realize that hundreds of emails each month are blocked by their email provider because they are identified as spam or a threat. All emails are scored and if a score is high enough the email will not be allowed to pass through to you and you will never know it ever existed. Your junk folder only contains emails that your email provider scored at a level which wasn’t high enough to block it from being sent to you. What ends up in your junk folder are emails that your personal computer settings have identified as possible spam but were allowed by your email provider to be sent to you.

    The only solution to this problem is to contact the company that handles your email or to try a different email provider.

  68. Avatar for Adriana
    Adriana July 21, 2016 at 11:03 pm #

    Hi I singed up for cathe on demand on roku a while ago. Now renewed my membership and received a code I have to add on my account. Since I forgot my password and trying to get a new one by clicking reset password, I never got an email. How can I otherwise enter the code from the roku please?

  69. Avatar for Lizonator
    Lizonator July 24, 2016 at 11:03 am #

    Hi. I just joined the newsletter and I am awaiting a confirmation e-mail from the Forum but it never came. Help?

  70. Avatar for Galina Marshall
    Galina Marshall August 1, 2016 at 12:37 pm #

    I have two Roku players and would like to use them both for my workouts, but I cannot connect more than one. How do I do that?

  71. Avatar for Cathe Friedrich
    Cathe Friedrich August 3, 2016 at 10:09 am #

    I would suggest checking your spam or clutter folder. These emails are automatically sent just as soon as you register

  72. Avatar for Cathe Friedrich
    Cathe Friedrich August 3, 2016 at 10:16 am #

    You will need to contact customer service at

  73. Avatar for Destiny
    Destiny August 30, 2016 at 1:42 pm #

    I want to join the Cathe live and on demand. I did a test video and nothing played…on any link I clicked. What’s wrong?

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