Help Us Help You Receive Your Low Impact DVDs More Quickly


Help KeyWe expect to begin shipping Low Impact series Pre-Sale orders this week on or about Oct 21st (plus or minus a couple of days)  and we would like to ask everyone to help us to get you your DVDs more quickly by not contacting us once shipping begins and asking if your DVDs have shipped. We would normally be more than happy to answer questions like this, but because of the volume of pre-sale orders we have to ship it’s just not possible to do. This is because your tracking information initially is only contained in the same and only computer that prints your UPS and Postal shipping labels. This computer will be working non-stop (24/7) during the shipping process as will all of our employees. Stopping it to look up tracking information would create a huge bottleneck and would greatly slow down and even halt the pre-sale shipping process.

Our most experienced and full time employees that normally handle customer service will be instead handling the most critical elements of the shipping process as well as overseeing and supervising a lot of temporary employees. This means they will have little time to respond to customer service issues during the pre-sale shipping process and hence the need to kindly ask everyone not to contact us unless absolutely necessary. Regardless, it may take several days for customer service to get back to you, but we will do our best to help those of you with critical problems. Our plan of attack for shipping pre-sale orders is to first to devote nearly all of our resources and employees to helping ship all of the orders and then after this is done to circle back and focus on answering customer service questions.

You may receive an email from us with tracking information only if you chose UPS as your shipping method. Your tracking information will not be available until several hours after your order has shipped. UPS shipments may also be tracked with the phone number you listed with your presale order by using our Cathe Easy Track. Do not panic if you chose UPS as your shipping method and do not receive a shipping notification email. This is very common and based on past pre-sales hundreds of people probably will not receive a shipping notification email for various reasons and will still receive their DVDs just fine.

Postal service orders cannot be tracked and you will not receive a confirmation email if you selected this method of shipping. But not to worry, we have had very few problems in the past with postal orders being lost

Though this is our largest presale in our history we still plan on shipping every presale order in just a few days. We have an army of current and former employees that will be working around the clock making sure everyone’s order is processed as quickly as possible. We have spent the last month preparing every box we will need to ship every presale order and every step in the shipping process that can be done in advance has already been done. We have a year’s worth of product to ship in what we hope will only take a few days days. Cathe is even going to give you a little tour of our shipping operation and what you can expect your order to look like on YouTube.

Thanks for your cooperation, patience and understanding! We look forward to hearing your thoughts and reviews on the new DVDs!

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28 Responses to “Help Us Help You Receive Your Low Impact DVDs More Quickly”

  1. Avatar for Jennifer
    Jennifer October 17, 2011 at 10:25 am #

    of course! no problem! Thank you for everybody’s hard work!

  2. Avatar for Beatrice
    Beatrice October 17, 2011 at 11:09 am #

    Hmmm, this worries me a bit because I can actually see a lot of people doing it anyway, as impatient as most people are.

    Anyway, thanks for the update and I will patiently wait for my dvds.

  3. Avatar for erin
    erin October 17, 2011 at 12:01 pm #

    your costumer service is always outstanding! So I totally support this and will be sitting patiently waiting!!!!! Thanks for all your hard work!

  4. Avatar for Anne
    Anne October 17, 2011 at 12:33 pm #

    You do such an amazing job shipping preorders so quickly… I have been involved in preorders since 2000 and will continue to preorder on the first day every time…

    I hope people can be patient and respect this simple request…

    I CAN”T wait to get them!!!

  5. Avatar for Sharon
    Sharon October 17, 2011 at 1:06 pm #

    Hang in there and THANKS for all of the effort you and your staff have put in to maintain an upstanding business. I’m anxious beyond words to get my dvd’s but realize that they will get here when they get here. Good luck in achieving your goal of getting all of the orders out to customers.

  6. Avatar for Eileen
    Eileen October 17, 2011 at 1:10 pm #

    I have used workout series before and am wondering if there is a certain order these DVD’s should be done in for best results. I can’t wait to get them.

  7. Avatar for DebbieH
    DebbieH October 20, 2011 at 4:42 pm #

    I am also amazed at your shipping process and how quickly you get them out once you receive them. I know it must take tons of pre-planning/working to get it down to a science like you do. Plus, I get my pre-orders within a day or two of when they are shipped! (I’ll already have my downloads! Wheeee!) Thanks again to all of you for your hard work!

  8. Avatar for Veronika mcduffey
    Veronika mcduffey October 10, 2014 at 5:30 pm #

    What is wrong with my account? I had the same problem last week of getting into my account to do my live stream workout. I Got into the account and was able to workout eventually. But I have the same problem now. I can not get in and I even wrote down the password to make sure I could get in . why is this doing this??


  9. Avatar for peggy fifield
    peggy fifield October 15, 2014 at 9:00 pm #

    I have received your live stream for on demand and Cathe Live since May, 2014 – now I can no longer get the stream and it says the account is failed – I have entered my credit card information – and it says there is an error. For some reason it is not accepting the credit card Please let me know what the problem is. thank you, peggy fifield

  10. Avatar for Cathe Friedrich
    Cathe Friedrich October 15, 2014 at 9:31 pm #

    Just contact us at and we will be glad to help you get this resolved

  11. Avatar for Veronika mcduffey
    Veronika mcduffey October 16, 2014 at 8:58 pm #

    I still can not get into my Live Stream Account! So I sent in a request to reset my password. It is not sending anything to my email account and allowing me to change my password! Please help me. I want to do my workout!

    Veronika Burning2

  12. Avatar for Cathe Friedrich
    Cathe Friedrich October 16, 2014 at 10:59 pm #

    You need to contact support at and our customer service reps will be glad to help you.

  13. Avatar for JOANNE
    JOANNE October 18, 2014 at 1:22 pm #

    I just ordered the streaming feature which includes the on demand, and I cannot open it on my Android, Samsung 5. Please tell me how to do this.

  14. Avatar for Cathe Friedrich
    Cathe Friedrich October 18, 2014 at 8:44 pm #

    It’s sounds like you’re not logged into your account? Login and everything should then work fine

  15. Avatar for Heather Goertzen
    Heather Goertzen October 24, 2014 at 4:08 pm #

    I’m trying to subscribe to nutrition pack. I’ve tried to purchase 3 times in the last 2 days and its not opening.
    Heather Goertzen

  16. Avatar for Lori
    Lori November 3, 2014 at 10:21 pm #

    I have subscribed to live stream and having difficulty logging in with my email address. It reads invalid username/email address. I have paid the monthly fee. Can you please assist

  17. Avatar for Cathe Friedrich
    Cathe Friedrich November 5, 2014 at 10:48 pm #

    You just need to contact our customer service department at and they will be glad to help you

  18. Avatar for Broxi
    Broxi November 13, 2014 at 10:05 pm #

    The login page is not fully encrypted but has a valid certificate, and it reports it is 128b.e., TSL 1.2 and uses AES_128_GCM – ECDHA_RSA key exchange, but not all resources are secure. I don’t remember seeing this as an insecure site the other day, but just noticed this insecure connection tonight. My (Win7, 64b) device has recently been updated with all security updates, and I’m getting a secure and fully encrypted connection with other websites. The report I get says there are total of 104 items, and 27 insecure items (plugins, images and content upload).

    Please advise – I’m a bit gun shy to login right now if my personal data and/or the LIVE or DEMAND workouts I choose to use will expose my account information.


  19. Avatar for Cathe Friedrich
    Cathe Friedrich November 17, 2014 at 12:11 pm #

    The page is fully encrypted. The message you were seeing is because of an image that was uploaded. Though this caused the warning you saw, it poses no threat as we don’t store credit card info on our server. The error has now been corrected and you will no longer see the warning.

  20. Avatar for Marcy Ousley
    Marcy Ousley November 20, 2014 at 6:21 pm #

    I ordered a one month nutrition tracker, however page will not load. I confirmed payment of 9.99 was already deducted from my MasterCard. I’ve logged completely out and back again several times. I’ve also tried using both chrome and safari and neither works.

  21. Avatar for Cathe Friedrich
    Cathe Friedrich November 21, 2014 at 12:19 am #

    Have you tried contacting us at

  22. Avatar for Christina
    Christina January 1, 2015 at 3:08 pm #

    I’ve purchased the Bronze Nutrition Package but it will not display. It brought me to this page. I tried clicking on, but it says it isn’t a valid link. I’ve checked and the $9.99 was deducted from my account.



  23. Avatar for Amy long
    Amy long January 7, 2015 at 5:18 pm #

    I purchased the Cathedral On Demand for $19.97 a month on my Samsung phone but will be watching them on my tablet. Do you have any idea how I an do that? I even tried to pay for it again through my tablet but says I already have an account.

  24. Avatar for Amy long
    Amy long January 7, 2015 at 5:19 pm #

    *Cathe On Demand

  25. Avatar for Meg Gravatt
    Meg Gravatt January 12, 2015 at 9:32 pm #

    I was having trouble logging on with my old password, so I emailed you and you gave me a new password. I can log on to the forum, but when I go to rotations or workout manager it says my password is incorrect. Help.

  26. Avatar for Cathe Friedrich
    Cathe Friedrich January 14, 2015 at 9:20 pm #

    You will need to contact customer service at for help with this

  27. Avatar for Anna
    Anna February 12, 2015 at 10:20 am #

    I have no On Demand videos available. My subscription expires March 11. I’m dressed and ready to work out!

  28. Avatar for toni
    toni March 4, 2015 at 1:34 pm #

    I purchased the month live stream for $19.97 per month and I’m having trouble logging in. It’s saying wrong user or pass. So I had the pass word sent to my email and now it’s saying I don’t have an email with them. I know I do because I was on it.
    Thank you

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