Hi CarlaVeg!
I am a recent convert to Wen and I love love love it. I think what you'll find is that you are not using enough of it. This is where I went wrong when I first started using it last Spring. I just couldn't believe my short hair would need 8-10 pumps of cleansing conditioner or that I would need to repeat the process which I rarely did with shampoo. Well, this is not shampoo and once I started following the direction Chaz Dean has laid out to the letter, Wen really started to work for me. My hair has never looked this good. It has alway been fine with very little body. I've used the Sweet Almond Mint, the Ginger Pumpkin (seasonal) and the Pomegranate. I've also tried the Tea Tree Oil but the smell is a little overpowering (works fine though). My favorite is probably the Pomegranate which is a universal type of cleaning conditioner. Anyone can use the Sweet Almond Mint and the Ginger Pumpkin as well. I would really think twice before I sent that back. I think the aroma is just fabulous! Anyway, you said in your original post that your hair is dry. I've heard Chaz say that the best one for dry hair is the Fig. By the way, QVC is the best place to get the Wen. They have the best deals out there. I sure hope this helped you. Let me know ok? Take care.
Sharon