No, I received no word whatsoever. It just showed up!
This is to everyone who pre-ordered:
I think it's important to remember that these pre-orders are shipping direct from the manufacturer
, if I'm understanding it correctly, so here's my educated guess about the situation (I had a retail store for about 20 years):
Manufacturers are really not set up to deal with individual customers. Business to consumer is a whole other wheelhouse, so to speak, than business to business. The internal order processing, account handling and mindset really is different. Most likely, the manufacturer is "drop-shipping" the pre-orders to us. The actual account they are fulfilling is probably that of a of wholesaler's
. (Joint venture of Cathe and the manufacturer, perhaps????)
Wholesalers often also only want to do business with other businesses and are set up as such. This may explain the lack of and or slower customer service, but this is only an educated guess. Furthermore, it clearly stated that orders would not ship until mid-August and that was only Monday
Just remember the sweet deal you got on the equipment and hang in there. Mine came, and there's no reason to believe yours won't be on your doorstep very soon