Not to scare anyone but there are reports of freezing issues

We have carefully reviewed our samples and have not found any problems with freezing. These are dual layer disc and like all dual layer disc will have a brief pause and stutter at the layer change point. This is probably what most people are seeing. Also, anytime you have premixes on a DVD you will always have some players that will have some minor problems.
 
I feel badly to say this but I am one who has experienced freezing in two of my DVD's. One is during the lying triceps extensions in LIC. The other is in Drill Max Cardio 4. This is not a brief pause and stutter but instead my picture freezes and won't change unless I FF through it, missing a short part of the workout. I am truly sorry to report this and I know this is the last thing you want to hear due to all the problems getting this series done.
 
I feel badly to say this but I am one who has experienced freezing in two of my DVD's. One is during the lying triceps extensions in LIC. The other is in Drill Max Cardio 4. This is not a brief pause and stutter but instead my picture freezes and won't change unless I FF through it, missing a short part of the workout. I am truly sorry to report this and I know this is the last thing you want to hear due to all the problems getting this series done.
 
I know that the layer change point for Drill Max is Drill #4. I'm not sure where it is for LIC. I've pulled several samples of both DVDs and found no problems. All the players we currently have are seamless and I don't even see the layer change point. All dual layer disc will have 1 point where the DVD will stutter. On some players it will be obvious and others it will not show at all. I would suggest trying the DVD you're having a problem with on another player as this is the only way to determine if the problem is the disc or the player. You very well may have a bad disc, or it could just as easily be a player with a faulty layer sensor or some other problem. Please let us know what you find out.
 
I'm one of the posters in the VF thread who has had freezing in LIC and at one place in B&G. Believe me, this is not a layer change - it's not a stutter or a pause, it's a flat-out freeze that doesn't correct itself even if I wait a full minute. I have to fast- forward to an unfrozen section and miss a full set in LIC, and probably 5-10 seconds of a stretch/rest in B&G.

I am also happy to try both workouts on another player and will let SNM know ASAP if I continue to experience problems. I know you guys are buried with shipping right now.

Allison
 
This happened to me with some Hardcore DVDs, but when I tested them on my newer DVD player they didn't freeze at all.
 
As I said before in another post I tested several samples of the DVDs on several players, but didn't see any problems. However I just tried Drill Max and LIC on an older "GoVideo player" and I'm seeing what you reported. Just taking Drill Max for now what I'm seeing is the DVD completely freezes. If you wait several minutes it then continues. I've never seen anything like this before and don't know how many players may have a problem with the discs. Like I said before all the disc work just fine on our other players we have here. It just seems to be the GoVideo player that we have that has the problem. I'm going to try my player at home and see how it does there and will consult with SONY on Monday.
A few Questions for you: Did you purchase Body Max2 and did you see any similar problems? What about Cardio Fusion? Also what brand of DVD player do you have?
I'm not going to know what is causing this until sometime next week, but we will let you and everyone know what we find out.Hopefully most people will not experience any problems, but obviously at least some will. Also, please let me know what you see when you try the disc on another player.
 
I don't understand why there are freezing problems again. I mean we already left out the blender options. We only have premixes and music louder options for these new DVDs. I'm really curious why this is happening.
 
I don't have the new workouts yet, but I know that I have had problems with freezing, skipping and the like with several of Cathe's DVDs in the past. I recently realized that much of the problem wasn't the DVD itself, but with the DVD player. Many of the older models will do this. I needed a new player, so I upgraded to a 5 disc changer and all the DVDs that had problems before work great now.
It may not be the disc, but your DVD player, especially if it's older than a couple of years.
 
The problem I have with Drill Max is the problem you are describing except that mine did not continue to play even after five minutes. The only other dvd I played was Body Max 2 (besides LIC with the freeze during lying triceps) and I didn't see any problems there but I did not sit and view the whole thing. My player is a JVC.
 
My Techie DH upgraded my 2 DVD players for me a few months ago. He said that its no different than my computer (which gets upgraded annually) The new stuff is made higher tech every year and thus to maximize performance the equipment must be upgraded along the way as well. Always possible that there are a few "defects" out there...thats natural... but most of the time its the equipment and not the product.
I personally appreciate the higher quality products out there and will gladly upgrade my equipment as neeeded.:)
 
SNM - My dvds are due to be deliverd on tueday.

I would like to know what you intend to do about discs with this freezing. If my discs freeze as it appears this particular batch does, I do not intend to buy a new player since all my other dvd's including all my Cathe's play.

Considering I ordered these September 18, 2005 and my credit card has been charged since then, I really would expect SNM to continue their reputation of good customer service and replace defective products.

Let's just say, I am a bit nervous now about these dvd's.
 
>The problem I have with Drill Max is the problem you are
>describing except that mine did not continue to play even
>after five minutes. The only other dvd I played was Body Max
>2 (besides LIC with the freeze during lying triceps) and I
>didn't see any problems there but I did not sit and view the
>whole thing. My player is a JVC.

I read this at the JVC site:
Can I use DualDisc in my JVC player?
Some music companies have released a new type of pre-recorded hybrid disc called DualDisc. These discs contain DVD formatted software on one side and non-DVD formatted software on the reverse side. The non-DVD side, which is sometime referred to as the CD side, does not comply with the technical specifications of the Compact Disc Digital Audio standard and lacks the designated logo for that format. For this reason, JVC cannot guarantee playback of the material on the non-DVD side of the disc. JVC, therefore, recommends that its customers not use DualDiscs with their JVC products. JVC will attempt to test certain DualDisctitles and will post results at www.jvc.com in the future.

The link to this page:
http://www.jvc.com/support/support.jsp?pageID=1&item=24#8797

Another idea I have for people who are experiencing freezing is to go to the website of your DVD manufacturer and look on the Support page to see if a software upgrade has been released for your player. I experienced issues with my Phillips DVD Recorder/Player once and found a fix at the website. I had to download the software fix, burn it on a CD and play the CD in the DVD player (the software fix was applied when I did this - I found the whole process so cool) to correct the issue.

While the problem could be with the way SONY produced these DVDs it is also very likely to be an issue with the hardware (DVD player).

I work is software development and have seen customers get angry with the wrong company very often. As technology advances, SNM is not doing anything wrong by creating products that adopt this technology.
 
>SNM - My dvds are due to be deliverd on tueday.
>
>I would like to know what you intend to do about discs with
>this freezing. If my discs freeze as it appears this
>particular batch does, I do not intend to buy a new player
>since all my other dvd's including all my Cathe's play.
>
>Considering I ordered these September 18, 2005 and my credit
>card has been charged since then, I really would expect SNM to
>continue their reputation of good customer service and replace
>defective products.
>
>Let's just say, I am a bit nervous now about these dvd's.

Jazz, good information is given above that I for one found interesting. I am in software. We have many people out in the "world" running our software. Sometimes for whatever reason, these people choose not to run the releases we send them. They did not have time, forgot, whatever. Then they hit a problem and when we research we find that if they ran the release, it fixes it. I did not know DVD players had releases. I have to go look mine up now because it is around 3 years old.

About DVD players, I have had a lot of different ones. I was getting frustrated for a while, because it seemed after the warrenty went out, they would break. This is a brand plug, so sorry, but I was frustrated and about to go purchase another one, and a friend said, "when it comes to media products, I buy Sony and never have issues", so that is what I bought and it has worked beautifully(I sure hope I did not jinx it).

I have also found in electronic items, there are many you just get what you pay for. When I am ready to purchase anything high tech, I spend a lot of time researching the different products and reading customer reviews. By doing this, I get a good price as well.

I realize people cannot just go and buy a new DVD player when theirs may work fine on 99% of disks, put technology moves so very fast, that something bought 2 years ago may be obsolete. A little frustrating, but the truth.

It sounds like SNM is doing some experimenting. Testing takes time, especially if you cannot get the same problem to occur. My work laptop is out for repair due to an intermittant problem. IBM sent it back once last week, and we could not discover whether it still has the error, because now it won't boot at all, so back it went. This stuff is so complicated, it can take hours and hours to figure it out.
 
>SNM - My dvds are due to be deliverd on tueday.
>
>I would like to know what you intend to do about discs with
>this freezing. If my discs freeze as it appears this
>particular batch does, I do not intend to buy a new player
>since all my other dvd's including all my Cathe's play.
>
>Considering I ordered these September 18, 2005 and my credit
>card has been charged since then, I really would expect SNM to
>continue their reputation of good customer service and replace
>defective products.
>
>Let's just say, I am a bit nervous now about these dvd's.

Jazz don't be nervous in advance. It doesn't pay. Wait until you have them and check it out. Maybe yours will be perfect in every way.
 
We will certainly replace any disc that is defective at no cost to you. Right now we're looking into this and testing on as many players as we can. I tested last night on my "Go Video" player at home and it worked fine, but my older "GoVideo" player here at work has a problem with freezing. This is a very strange problem that I have never seen before and it will take some time to investigate. I hate to speculate but at this point I think most people will not have a problem with freezing, but still an unacceptable amount will. We really will not have an answer on this until SONY can examine the discs. Unfortunately they are closed on weekends.
 
SNM,

I think you are handling this very well and I really appreciate all your effort and hard work.

If you lived closer, I would bring all of you some home-made brownies and milk!:p

Karen
 
Here's hoping they work on my GoVideo DVD player... :) *fingers crossed*

I agree with the above post, you guys are handling this superbly! Thanks for being so responsive :).

Jennifer
 
Good Morning, I have a JVC I have had about 5 years and it works great will all my DVDS but I will have to see if it works with the new ones.

Dorothy, would you mind telling me which model number you have on the Sony DVD player.:)

Thank you

Deb
 
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