pixiesis
Cathlete
Hi all. I'm in the midst of a bad experience with Target, and I'm so mad! But I want to hear some other opinions first before I complain. I know there were a lot of opinions on a similar thread about Wal-mart, so I'm hoping to hear your advice.
So, about a week ago, DH and I bought an $80 duvet set, along with several other items. Today I finally decided to use it, and realized it was nowhere to be found. After searching everywhere, I called the store. I had my receipt which showed that we did pay for it. The customer service rep, who had a rather unfriendly and unconcerned attitude, told me that we had in fact left it at the register, and that it had been "re-scanned" into their inventory and put back on the shelf. So I assumed that they must have credited our card since they were clearly not planning on making sure we got the item we paid for, but no! She said I'd have to come back to the store with my receipt to get a refund or to get the duvet set back, if they hadn't sold it already!!! Apparently they do this without even contacting the customer first. I made some comment, which she totally ignored, about how it was my duvet set and how they needed to make sure they did not sell it since it belongs to me and not to their store. She was completely blase and said she'd call the bedding dept. and see if they still had any left (the set was on sale and at the time there were only 2 in the right size). I asked her to hold it if they were able to find it, but who knows if they will?
I was also worried that we had left other items, since weirdly enough the printing was screwed up on the receipt so I couldn't read all of the items on it, so I asked her if she could find out if we had left anything else. She listed all of the other items that had been re-scanned that day. So apparently this is a normal thing for them to do! I am just shocked! I can't see how this is even legal! It's not like I left it in the cart-it never made it to the cart! I wonder how often customers pay for something, forget it at the store (or, as in our case, the cashier forgets to put it in the cart), and never realize it, allowing the store to sell an item twice! And if this is a common occurrence, I sort of suspect that they may be instructing cashiers to "forget" to give customers expensive items so that they have a chance at selling them twice.
I am beyond p*ssed and do not feel capable of rational thought. x( x( x( So please tell me what you think! Sorry this is so long!
Amy
So, about a week ago, DH and I bought an $80 duvet set, along with several other items. Today I finally decided to use it, and realized it was nowhere to be found. After searching everywhere, I called the store. I had my receipt which showed that we did pay for it. The customer service rep, who had a rather unfriendly and unconcerned attitude, told me that we had in fact left it at the register, and that it had been "re-scanned" into their inventory and put back on the shelf. So I assumed that they must have credited our card since they were clearly not planning on making sure we got the item we paid for, but no! She said I'd have to come back to the store with my receipt to get a refund or to get the duvet set back, if they hadn't sold it already!!! Apparently they do this without even contacting the customer first. I made some comment, which she totally ignored, about how it was my duvet set and how they needed to make sure they did not sell it since it belongs to me and not to their store. She was completely blase and said she'd call the bedding dept. and see if they still had any left (the set was on sale and at the time there were only 2 in the right size). I asked her to hold it if they were able to find it, but who knows if they will?
I was also worried that we had left other items, since weirdly enough the printing was screwed up on the receipt so I couldn't read all of the items on it, so I asked her if she could find out if we had left anything else. She listed all of the other items that had been re-scanned that day. So apparently this is a normal thing for them to do! I am just shocked! I can't see how this is even legal! It's not like I left it in the cart-it never made it to the cart! I wonder how often customers pay for something, forget it at the store (or, as in our case, the cashier forgets to put it in the cart), and never realize it, allowing the store to sell an item twice! And if this is a common occurrence, I sort of suspect that they may be instructing cashiers to "forget" to give customers expensive items so that they have a chance at selling them twice.
I am beyond p*ssed and do not feel capable of rational thought. x( x( x( So please tell me what you think! Sorry this is so long!
Amy
In my mind, the duvet set simply isn't theirs to sell, even if it once was. That's the part that has me shocked and angry. 
