SNM- lifetime guarantee  on DVDs

F

fitnfirm8121

Active Member
SNM- Your webiste used to say you offered a lifetime guarantee  on your DVDs. I notice now it says 90 days on video/DVDs. Do you still offer the lifetime guarantee on DVDs? Just wondering since I was going to order the Intensity and Body Blast DVDs, but might just order VHS since I'm reading here and a few other message boards the DVDs might not be reliable.
 
DVDs are many times more reliable than VHS. For every 1 defective DVD we have to replace, there are 50 defective videos. I know some people are reluctant to make the change, but VHS is dieing quickly now and we don't expect to release new titles on VHS very much longer.
And Yes, we still offer a lifetime guarantee on all of our DVDs. You can can find this guarantee listed on all of our DVD pages.:)
 
My fiance works for a video relicating company and I asked him to comment on your post. I personally think if you are getting 50 defective VHS cassettes for every DVD, you should look into a new replicating company. Here are his comments:

1) DVD's are not necessarily as reliable than VHS in terms of Physical Durability. I seriously doubt that the 50:1 ratio is true. DVD's can be more reliable if played over and over in a short period of time. But contrary to popular belief, they don't last forever. DVD's were developed to last for 50 years but I have heard some environmental testing resulting in only 12 years.

2) VHS is dieing but not as quickly as this writer would have you believe. There were no plans to stop releasing new titles on VHS in the near future. Too many people have VCR and the studios (Disney, DreamWorks, WB...) recognize this as a continued revenue stream. Additionally children's titles don't do well on DVD's as it's easily damaged.

Beth
 
I'm sure people have different opinions on this, but I can only tell you what we see. VHS tapes are very fragile and most defects are the result of the tape being damaged when it is shipped to us or when we ship it to the customer. Damaged DVDs due to shipping are much less of a problem than videos. Also, the quality control of replicating DVDs is much more thorough than in making videos. With DVDs random samples are pulled and a byte to byte comparison is made. With videos very little is done in the way of quality control. What your fiancé may not understand is that our business is a direct to the consumer business and we hear about almost every single defective product we ship. On the other hand, most videos that are produced by duplicators are sold through stores or given away as a promotional tool and the duplicator will probably never know what the defect rate was for any particular production run.
As for how long a DVD will last, nobody really knows. I have read reports that claim up to 250 years, but nobody really knows. The same is true of VHS tapes. However, unlike a DVD a VHS tape has many moving plastic parts that will wear out depending on use- a DVD has none!...so common sense tells me a DVD will last longer.
As for videos not dieing quickly… I could not disagree more. Already many stores, like Best Buy, have stopped carry VHS tapes. DVD now accounts for nearly 60 per cent of the sell through market and over 70 per cent of our sales. We and many others expect their to be a “tipping” this year in which VHS will nearly disappear from store shelves. As for production companies like us, we reach a point where it does not make business sense for us to carry inventory in VHS and DVD. We’re getting very close to this point now for new product. As an example, we have had 3 times as many DVD orders for the Body Blast presale as we have had for VHS…..and our Body Blast DVD pre sale orders are already double that of the presale for the Intensity series, while our Body Blast VHS orders are only half of what we did for the Intensity series.
:)
 
I am with the wave of the future. I think DVD's are much more reliable and I for one am happy with the quality of Cathe's DVDs. In fact, I will not buy work-out videos unless they are on DVDs. I would have a hard time believing VHS lasts longer than DVD. In my own experience, that just is not the case.
 
RE: SNM- lifetime guarantee on DVDs

There is a thread going on about the DVD versus VHS.

I am now completely confused!

I just asked to have my DVD order switched to VHS because I have had so much trouble with my Cathe DVDs. I replaced one at my own expense and have another defective one. I tried everything the DVD school said to do and the thing still fragments on two different DVD players.

Now I hear VHS is going the way of the 8-track.

Oh My!

I am so confused!

http://64.4.10.250/cgi-bin/linkrd?_...hp?az=show_topic&forum=3&topic_id=23531#23623
 
I also no longer buy workouts or movies unless they are on DVD. I also believe that VHS is dying quickly. My local Best Buy store has only 1/2 a row now for VHS and either 3-1/2 or 4-1/2 rows for DVD. I love Cathe DVDs and think they are excellent.
 
RE: SNM- lifetime guarantee on DVDs

Amy,I have read the other thread and I understand your frustration and if my DVDs were defective you bet I would go after a replacement. I just did a CIA DVD hi-lo routine this morning and the CTX upper body mix this evening. I have played the CTX series many, many times and never have any problem, but I am confident that if I did, SNM would honor their contract. I do know DvD players can be very tempermental, but luckily they have gotten relatively cheap, so when my last one went out, it only cost a little over 100 to replace. Still I had to wait a couple months and use my computer to do work-outs until I saved the money.

I hope you get your situation worked out. Be persistant with SNM and I bet you will get a good DVD.

Good Luck.

Dorothy
 
RE: SNM- lifetime guarantee on DVDs

I posted on the DVD vs. VHS thread and even though I have some minor fragmenting on BC/ME, I still think DVD is the way to go... especially if there is a guarantee. (Maybe because my beloved CTX kickbox VHS got eaten last month... I'm kind of anti-VHS.) Even if the two have the same lifespan, the DVDs are a lot more flexible for workout planning. I also like not having to rewind, which is hard on both the tape and the machine.

Your problem reminds me of a guy on a car owner's site I visit. He loved his car, but it got destroyed. He bought another, identical car. It was a lemon. He bought yet another. It was also a lemon. I don't know why that stuff happens, but maybe you were unlucky enough to get two lemons in a row.
 
Not that I want to keep the conversation going but...Yes, I'm well aware of the "Direct to Customer" business to the tune of 300 million VHS per year. Reject rates on production runs were fractions of one percent and our customers made sure we tracked the problem and initiated corrective actions. Our biggest problems were typically caused by our own manufacturing staff not following procedures (this still holds true today for VHS and DVD).

From what your saying, you need to come down hard on your VHS supplier as their shipping/packaging methods are poor and their quality control is poor as well. They (your VHS supplier) should be conducting stringent well established quality testing as VHS has been around for 30 years. Additionally, random testing is not the correct method for checking production materials. There are established standards for "Sampling" that should be followed.

As for the death of VHS, I have been in the CD/DVD/VHS arena for 10 years and each year the marketing people have been touting the death of VHS. I agree that it's time will come but don't be too quick to count it out. Now, with that said, I'm well aware of the trend toward DVD and I see your desire to move in that direction. I can't offer any reasonable advice toward your marketing strategy nor your customer base as this is not my area of expertise. But, in the are of manufacturing you should be getting better results from your materials.

Hope this helps.
 
DVDs are the best!

VHS tapes will die a natural death. I heard it so many times in business shows. I never buy tapes anymore because they wear out quickly especially if used regularly. The video and sound quality deteriorates over time. And some of my videos got molds. It's bulky and takes a lot of space in my cabinet. You cannot play chapters. You cannot mix and match chapters. To me, DVDs are a fitness exercisers dream come true!

Dawn
 
I believe VCR/VHS is dying in US... Do you know that in Asia VCR is already dead? Nobody owns them anymore, and nobody is selling them...
 
Can I ask you where in Asia VCR is dead??? I live in Taiwan, and we didn't have a problem buying a machine at all. Granted - there are more DVD players and more DVDs available than VCRs and VHS, but they are still definitely available....
 
RE: SNM- lifetime guarantee on DVDs

I found this thread when searching for an answer to my problem. I know it is old, but want to address it anyway...I absolutely love Cathe's workouts and have been a regular for many years. I have almost every workout she has ever made. Problem is, many of them have freezing issues and some are downright unusable anymore. KPC, StepBlast/SJP, HardcoreExtreme, to name a few. I have tried them on different dvd players and tried to have them fixed to no avail. This is extraordinarily frustrating. I handle them with a lot of care and have DVD's from many other sources which have never given me a problem. I am upset, and while I feel as though I may have to just re-order these workouts, I am unsatisfied with that as my only option. Please advise.Thank you!
 
RE: SNM- lifetime guarantee on DVDs

I found this thread when searching for an answer to my problem. I know it is old, but want to address it anyway...I absolutely love Cathe's workouts and have been a regular for many years. I have almost every workout she has ever made. Problem is, many of them have freezing issues and some are downright unusable anymore. KPC, StepBlast/SJP, HardcoreExtreme, to name a few. I have tried them on different dvd players and tried to have them fixed to no avail. This is extraordinarily frustrating. I handle them with a lot of care and have DVD's from many other sources which have never given me a problem. I am upset, and while I feel as though I may have to just re-order these workouts, I am unsatisfied with that as my only option. Please advise.Thank you!
 
RE: SNM- lifetime guarantee on DVDs

Hi,

I don't have any info or advice that can help you but perhaps if you posted this in the video questions and comments or one of the other sections someone may respond.

I know that SNM has excellent customer service so they should be willing to assist you if all else fails.

Hope it all works out..

Teals
 
RE: SNM- lifetime guarantee on DVDs

I think you need to email SNM customer support directly, not post on the board, especially on an old thread like this. I have two DVD players, and also can play DVD's on my computers(4 of them), and have no freezing issues, except with the last batch, which were replaced by SNM and the replacements do not freeze. I have all of her DVD's, except the beginner ones that were offered in stores. And just don't have freezing problems. The portable DVD player I have is a Panasonic, my regular DVD player is a Sony.

The DVD market moves fast, and players do become obsolete quickly, just like computers.

I did chuckle at the start of this thread, because it is very hard now in 2007 to find VHS anywhere.
 
RE: SNM- lifetime guarantee on DVDs

Interesting....all the libraries in my tri-county system no longer purchase VHS and the major suppliers don't sell such tapes. I haven't seen VHS in the stores in many moons. Based on what I have seen both personally and professionally, the VHS is indeed on it's way out.
 
RE: SNM- lifetime guarantee on DVDs

Note to self...always check the date of technology oriented posts before taking the time to read them. This post is almost four years old!
 
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