Incorrect shipment and poor customer service

[hollyt]

I just called the 1-800-433-7838 number that appeared on my invoice and the gentleman who answered the phone was very unhelpful. He said he doesn't have the customer service number???

I preordered the Body Blast DVDs but received two Timesavers in lieu of four separate DVDs.

In addition, the invoice does not mention which four DVDs I am supposed to receive.

I am really disappointed in this whole process, from the lack of communication about the time lag for preorders (I never received an e-mail and do not read this website very often) to the jumbled mess and incomplete invoice I received.

Cathe, your workouts are great and I'm sure the DVDs will be fabulous.
However, I probably will never preorder again.

Please help.

Holly Hunter-Ceci

 

[dani21496]

That number is only an answering service. The best way to reach them is by email--> [email protected]

Customer Service Link:

http://www.cathe.com/customer_service.htm

 

[AngiTN]

I have to wonder why they put that number on their invoices. Sounds like it's an anti-customer service number, rather than customer service. Heck, leave it off if all the caller gets is rude answers.
Angi

 

[dani21496]

Answering Service...

Angi, it's not a customer service number, it is an Answering Service. They have excellent customer service but you have to contact them by email.

 

[shelia]

no email yet

they are suppose to email with the solution to the problem TODAY but so far I have not got a email .

 

[Bobbi]

RE: no email yet

Oh, Sheila. I am so sorry to hear that. You must be so frustrated! They are extremly backlogged. I'll bet Cathe and SNM are disappointed that there's been a packaging error. Hang in there though! They will get it taken care of. I'm sure it's their top priority since the DVD's have been such a huge undertaking and they really do want satisfied customers. I have been trying to get my daughter a guitar over the internet. (I have to remember to put earplugs on MY list!) It has been a disaster! It's so much more difficult to correct a problem when you order online! Tis the Season! Everyone's backed up and it sheer madness! Keep that chin up!
http://www.handykult.de/plaudersmilies.de/user.gif Bobbi

 

[shelia]

RE: no email yet

Just got mail saying they are shipping just the disk by mail with a cd paid postage to return the incorrect one.

 

[Bobbi]

RE: no email yet

Yay! Mine are coming tomorrow! I hope the shipment is correct but if it isn't I'll make do because I am doing PUB and PLB this week and I love them. And I hate them! What do you think of the other BB's? I can't wait to check them out!!!!! Have a great day! I hope the workout gets to you really quickly!
http://www.handykult.de/plaudersmilies.de/user.gif Bobbi