Our replicator finished the replication of the ICE DVDs on Friday and twenty hardworking employees spent the weekend loading the ICE DVDs into their discount bundle cases. Unlike individual DVDs which are packaged entirely by machines, the ICE 7- DVD pack has to be done by hand.
The ICE DVDs are being loaded on to trucks today at the plant in California for their cross-country journey to us in New Jersey. We're still waiting for more information on when the trucks will arrive from the replicator, but as of now we're told to expect them to arrive on Friday. Freight truck delivery is never guaranteed, so this is only when the trucks hope to get here. We will update you as soon as the trucks arrive and we will have an army of employees here ready to immediately start shipping all of the pre-sale DVDs.
Once the new DVDs begin shipping we will post a link and instructions for everyone who pre-ordered the downloads on how you can download your videos. Because of high demand you may want to wait until things slow down before attempting to download. Our servers will automatically clone themselves and expand to other servers as demand increases, but this may take several hours to happen. We also strongly suggest you use a wired connection instead of wireless to download your files.
The ICE DVDs will be activated on our OnDemand network within 48 hours (barring technical problems) of the DVDs beginning to ship. The same holds true for our free online ICE User Guide.
We would also like to remind everyone that customer service will be slow while we’re shipping as we will put all of our human resources into shipping everyone's orders. We've already started preparing all of the orders and the postal service will have employees on site to help speed up the process. Once we finish shipping we will try to catch up on any customer service issues and problems as quickly as we can.
We also kindly ask that you don’t contact us to see if your order has shipped. It’s just not possible to look up individual orders during this very busy time without greatly slowing the shipping process down.
Most USA and International orders will ship by USPS mail and we have an army of employees ready and waiting to ship all the orders as quickly as possible.
We can't wait to share our latest ICE workout videos to you!
Order or learn more about our new ICE videos: http://shop.cathe.com/ICE-s/119.htm
The ICE DVDs are being loaded on to trucks today at the plant in California for their cross-country journey to us in New Jersey. We're still waiting for more information on when the trucks will arrive from the replicator, but as of now we're told to expect them to arrive on Friday. Freight truck delivery is never guaranteed, so this is only when the trucks hope to get here. We will update you as soon as the trucks arrive and we will have an army of employees here ready to immediately start shipping all of the pre-sale DVDs.
Once the new DVDs begin shipping we will post a link and instructions for everyone who pre-ordered the downloads on how you can download your videos. Because of high demand you may want to wait until things slow down before attempting to download. Our servers will automatically clone themselves and expand to other servers as demand increases, but this may take several hours to happen. We also strongly suggest you use a wired connection instead of wireless to download your files.
The ICE DVDs will be activated on our OnDemand network within 48 hours (barring technical problems) of the DVDs beginning to ship. The same holds true for our free online ICE User Guide.
We would also like to remind everyone that customer service will be slow while we’re shipping as we will put all of our human resources into shipping everyone's orders. We've already started preparing all of the orders and the postal service will have employees on site to help speed up the process. Once we finish shipping we will try to catch up on any customer service issues and problems as quickly as we can.
We also kindly ask that you don’t contact us to see if your order has shipped. It’s just not possible to look up individual orders during this very busy time without greatly slowing the shipping process down.
Most USA and International orders will ship by USPS mail and we have an army of employees ready and waiting to ship all the orders as quickly as possible.
We can't wait to share our latest ICE workout videos to you!
Order or learn more about our new ICE videos: http://shop.cathe.com/ICE-s/119.htm
