Hi josiebarr, I doubt your device has anything to do with the problem your having. Since you can use cellular you can rule your device out as being the issue. Most routers cache DNS addresses. Usually, your ISP can flush the cache on your router. I don't think your router is the issue, but I can't rule it out yet. Did you ask your ISP if they could flush your router's cache.What about if I’m using iPad, Apple TV devices?
Thank you for the update.Hi fitnation, we've been updating everyone all weekend. We're still waiting to get feedback from everyone. We've heard from a few you, but we need to collect as much data as possible and need to hear from more people. We especially need to know your ISP and other information as we outlined above.
Other streaming companies are reporting the same issues as everyone here has, so that's good as it will help IBM trace the source of the issue. Currently, the thought is that the problem is caused by ISP's that have updated to the latest version of Power DNS. This is currently only a working theory and is still being investigated.
I just sent a message to support. Are you ladies still having issues with Cathe Live videos?
Per this message in the Cathe forum, I am contacting you about not being able to stream Cathe Live videos.
We're not able to duplicate this, but we have had four people report this issue to us email@example.com. If you're having an issue make sure to contact customer support with the following information:
Since we can't duplicate this issue, we need as much information as possible to try to figure this out.
- Type of device your playing on. I stream from my computer to TV via Chromecast. I have the app on my iphone, and the videos do not play on my iphone either.
- browser. Google Chrome
- operating system. Windows, I'm not sure where to locate version.
- Does the problem affect all or only some videos. All Cathe Live videos. Cathe On-Demand videos are working fine (as are Netflix, Hulu, etc)
- Give us the name of at least one video you tried. Love Me Some Cardio Kickboxing, Cardio Leg Party. I have gone through my phone and computer and tried to load dozens of videos.
- Any error message you see. On my phone it says, "Disconnected. Trying to reconnect. " My computer screen is just black.