Canadian Cathletes

I use to feel that way about yoga too. When I tried Peloton, I really like their yoga, especially 2 instructors in particular. I like that their classes are more than that and I feel like a get a really good stretch and feel more relaxed over all. I don't really care much for the foam rolling. I have tried and I keep trying but I find it just doesn't do what yoga does for me. I love that everyone is so different and Cathe knows that.
 
Bubachick said:
Hello , received a parcel card today to pick-up my package tomorrow which I believe is the DVDs
Wondering why it was not just put in my mail box like previous orders, hope that there is not a charge! Will find out tomorrow ,
Brigitte
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I had a charge from DVD's I purchased last October (Columbus Day sale) after paying on the Cathe website. Luckily, someone posted that Cathe.com does fix this. So I contacted Cathe customer service and they reimbursed me. After that, I purchased downloads. But, I do like some of the DVD options. so good to know that you DO get reimbursed but I wish Cathe.com would fix that problem.
 
There was a customs charge for 24.90 dollars, Canadian.
Charge from Canada Border Services Agency, oh well I'm happy to have the DVDs now!
 
I ordered on the Cathe website for the pre-order of the DVDs way back, how do you tell if you prepaid for customs or if it was included? It doesn't say anything on my invoice, it does say zero for tax and zero for shipping and handling because I ordered a Cathe foam roller at the same time.
Maybe I don't qualify because of that ?
 
My invoice clearly identified the payment for taxes and duties. They reimbursed me for that amount. If you didn't pay taxes to them as well as at point of delivery, you weren't doubled charged. I paid to Cathe .com, and paid again at my front door. Clearly, I'd paid twice. If they have fixed that, good on them.
Bubachick said:
I ordered on the Cathe website for the pre-order of the DVDs way back, how do you tell if you prepaid for customs or if it was included? It doesn't say anything on my invoice, it does say zero for tax and zero for shipping and handling because I ordered a Cathe foam roller at the same time.
Maybe I don't qualify because of that ?
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Hi vivbc, I'm sorry that happened to you. Mistakes like this are not the norm but do happen because someone in customs clicks the wrong button. Just let our team know of any issues and they will be glad to help you.
 
vivbc said:
I had a charge from DVD's I purchased last October (Columbus Day sale) after paying on the Cathe website. Luckily, someone posted that Cathe.com does fix this. So I contacted Cathe customer service and they reimbursed me. After that, I purchased downloads. But, I do like some of the DVD options. so good to know that you DO get reimbursed but I wish Cathe.com would fix that problem.
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Hi vivbc, I wish we could fix this, but this is not a problem on our end. This type of problem is caused by customs not properly selecting that taxes have already been paid.
 
forum_admin said:
Hi vivbc, I'm sorry that happened to you. Mistakes like this are not the norm but do happen because someone in customs clicks the wrong button. Just let our team know of any issues and they will be glad to help you.
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It was resolved quickly, thank you.
 
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