Hi Brigitte. I gave up DVDs and buy the downloads now. It's so much faster and easier, but I miss some of the DVD advantages for sure. I'm sure you will find them worth the wait.My Cathe calendar and Cathe orange foam roller showed up two days ago, just waiting for the New Cathe DVDs to arrive now How is everyone doing? Did you all get yours yet?
Brigitte
I had a charge from DVD's I purchased last October (Columbus Day sale) after paying on the Cathe website. Luckily, someone posted that Cathe.com does fix this. So I contacted Cathe customer service and they reimbursed me. After that, I purchased downloads. But, I do like some of the DVD options. so good to know that you DO get reimbursed but I wish Cathe.com would fix that problem.Hello , received a parcel card today to pick-up my package tomorrow which I believe is the DVDs
Wondering why it was not just put in my mail box like previous orders, hope that there is not a charge! Will find out tomorrow ,
Brigitte
Contact cathe.com customer service. It's their mistakeThere was a customs charge for 24.90 dollars, Canadian.
Charge from Canada Border Services Agency, oh well I'm happy to have the DVDs now!
I ordered on the Cathe website for the pre-order of the DVDs way back, how do you tell if you prepaid for customs or if it was included? It doesn't say anything on my invoice, it does say zero for tax and zero for shipping and handling because I ordered a Cathe foam roller at the same time.
Maybe I don't qualify because of that ?
Hi vivbc, I wish we could fix this, but this is not a problem on our end. This type of problem is caused by customs not properly selecting that taxes have already been paid.I had a charge from DVD's I purchased last October (Columbus Day sale) after paying on the Cathe website. Luckily, someone posted that Cathe.com does fix this. So I contacted Cathe customer service and they reimbursed me. After that, I purchased downloads. But, I do like some of the DVD options. so good to know that you DO get reimbursed but I wish Cathe.com would fix that problem.
It was resolved quickly, thank you.Hi vivbc, I'm sorry that happened to you. Mistakes like this are not the norm but do happen because someone in customs clicks the wrong button. Just let our team know of any issues and they will be glad to help you.