Well, $HiiT! SNM! Halp! Bad disc! BAD!

[Aquajock]

But seriously, folks:

SNM, my HiiT disc looks to be a worm; it has a long scratch on the non-title side, and when I put it in my trusty player, rather than the screen coming up to the traditional anti-piracy disclaimer that each disc starts with, it comes up to the dynamic Cathe titles; I am able to get it to the top menu, however, when I try to select any sub-menu, it my screen comes up with some weird-@$$ notation "C 13:00 the disc is dirty". I tried wiping down the entire disc, front and back, with a soft cloth, both dry and with some lens cleaner; however, that stupid error message keeps coming back.

Please let me know how this can be resolved; I can put the disc and its original casing / cover art in the mail this week for a replacement, but I don't know how that works.

*oh, and just in passing . . . booger. i really wanted to inaugurate my scs experience with this one*

TIA!

A-Jock

 

[SNM Videos]

You would just need to contact us at [email protected] and we will get you a replacement.

 

[Aquajock]

You would just need to contact us at [email protected] and we will get you a replacement.

Thank you, SNM; however, when I tried this e-mail to [email protected], it wouldn't recognize my e-mail address (which is an MSN account) and I was unable to send the e-mail. Any suggestions?

A-Jock

 

[Aquajock]

SNM, I sent a request via the Help Desk, and received a ticket number and an e-mail confirmation via my MSN account. I'll try to stay in touch that way. Please let me know if there is another way I need to communicate this; I can always send a PM to . . . someone.

Thanks!

Annette

 

[SNM Videos]

You want to make sure you email [email protected]. The help desk is only for technical issues regarding our website and Cathedownloads.

 

[SNM Videos]

I would check to see if you had a typo in the address.

 

[Aquajock]

I would check to see if you had a typo in the address.

Ahem. There were no typos in any of the times I attempted to e-mail this request through the [email protected] site. As I indicated above, e-mail addresses with an MSN (or Hotmail) account ARE NOT RECOGNIZED. (I have Windows Vista on my computer.)

Please let me know if there is an alternative means by which I can get this matter resolved. I see by the Contact section of Cathe.com that there is no telephone number that I can call. I am not inclined to set up an entirely new e-mail account simply for this one matter.

Thank you.

Annette

 

[Aquajock]

I sent an e-mail to [email protected] directly from my own e-mail account, rather than utilizing the link provided in several earlier responses here. Hopefully that will work; none of my attempts to e-mail by clicking on the link succeeded.

I love posting to myself. I do.

A-Jock

 

[SNM Videos]

Glad you got it to work. Hotmail addresses should work fine and are not a problem as far as contacting support. As long as you get on auto response with your ticket number you know you were successful.

 

[Autumn68]

I too have had a bad disc and have not been helped. I am told to contact via email and nobody answers me. I did get a ticket # and auto response. I'm very frustrated.
Is it that it's just too busy now and someone will get back to me????
Autumn

 

[LauraMax]

I'm waiting as well. I'm assuming folks are on vacation for the holidays & we'll get info next week, so I'm OK waiting.

In the meantime, I have several other new workouts to keep me busy.