Videos not playing
- Thread starter ebonynicole
- Start date
~Elsie
Cathlete
Me too, but it still isn't working. I've tried everything. I usually have slower internet till about 620 am, but for the rest of the day the internet speed here has been pretty good but still no LIVE will play.
~Elsie
Cathlete
Thanks. I am happy it is working for most! It must be something on this end, although it is very hard to figure out as all other streaming is seemingly working.Hmmm....that's weird, hope you get it going soon!
I have tried absolutely everything. Still a black screen. This is just day 2 of the "outage", but if it goes on, I will probably have to cancel my LIVE. I am loving my first month of LIVE & would really like to get the most out of it!!
Have you tried clearing your browser's cache?
~Elsie
Cathlete
Yes, I cleared all cache, cookies etc. I am working with Chrome, IE, Firefox & Opera. Videos do appear to load, but not play. I have kept getting a black screen.
Thank you
~Elsie
Cathlete
Yes, that was the first thing I tried as Adobe Flash needs updating fairly often. Still isn't working though. I have tried re-booting everything and uninstalling & reinstalling browsers. Can't figure this out at all.
Muscle Car
Cathlete
I am having the same problem since yesterday. Just a black screen. I can view the on Workout Blender videos but the Cathe Live is just a black screen.
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Muscle Car
Cathlete
I can view Cathe Live on my computer at work, but not on my laptop. Weird--If I go into on demand I can view her dvd videos but a black screen comes on when I click on her live ones.
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Muscle Car
Cathlete
I have IE 8.1 also, so I loaded Chrome and it is working now. I love Cathe Live and didn't want to cancel. I will stick with that also
This is something that is at the user's end that has to be corrected. We haven't noticed any problems and have had only had a few reports of issues. IE 8.1 was released in 2009 and is a legacy browser that Microsoft no longer supports. So this could certainly be an issue. Problems like this are usually caused by outdated browsers and operating systems as well us other computer maintenance issues that have to be corrected at the user's end. Cathe Live videos are streamed through and by IBM, so this is not something that we really control or can adjust.
cher54
Cathlete
~Elsie
Cathlete
Hmmm, been having the same issue with sound again for the last couple of days. Anyone else?
Other streaming stuff is working though ....
edited to add : cleared everything from the browsers, computer etc. Sound is in & out and the videos stop at about 00:37 mark. Getting message : cdn1.ustream.tv wanting access to my camera.
Other streaming stuff is working though ....
edited to add : cleared everything from the browsers, computer etc. Sound is in & out and the videos stop at about 00:37 mark. Getting message : cdn1.ustream.tv wanting access to my camera.
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