Time-frame of the heavy weight downloads for LMR2 pre-orders?

[Kellyro77]

Just curious if you have an ETA on the heavy weight downloads for those who pre-ordered LMR2 Elevated? Thanks!

 

[Debinmi]

Hmmm ... maybe ask on FB too since that's where Cathe responded to you before ... just a suggestion...

 

[aqua girl]

I have been wondering as well. I would think it’s about time for #1!

 

[nckfitheart2009]

Hmmm ... maybe ask on FB too since that's where Cathe responded to you before ... just a suggestion...

I have asked customer service recently and I can confirm no bonus has been sent so far.

I have not been given any time frame.

 

[Debinmi]

It's May! Hoping for the 1st heavy weight download this month.

Wondering if we can expect one a month between now and August. Then the LMR2 series in September.

 

[aqua girl]

One can hope!

 

[nckfitheart2009]

Hey everyone,

Here is a sneak preview just posted on Facebook.

No news about the bonuses.

https://fb.watch/zQxOwDI3Ew/

 

[aqua girl]

It's May! Hoping for the 1st heavy weight download this month.

Wanna try for June???

 

[Debinmi]

Wanna try for June???

You Cathletes are too funny! I've kinda given up expecting these. Looks like we may be in for a looooong wait. LOL

 

[fitnation]

I am hopeful that we will receive a reply very soon. Silence on the part of SNM is NOT a reply. I did notice that the question has been asked on FB but even on FB, SNM /Cathe has not replied. No reply is not a reply.

 

[Lady Vol Fan]

I did notice that the question has been asked on FB but even on FB, SNM /Cathe has not replied.

I was going to ask if someone had tried asking on Facebook. I don't have Facebook. ( Asking on Instagram is hard to track response).

Thanks for posting and letting us know not a response on Facebook to read.

 

[Debinmi]

I have now sent 4 emails to Customer Service with questions. I have not received any response, yet! Hoping for something. Stonewalling is not good for customer relations!

ETA: Finally received response!

 

[Debinmi]

I am hopeful that we will receive a reply very soon. Silence on the part of SNM is NOT a reply. I did notice that the question has been asked on FB but even on FB, SNM /Cathe has not replied. No reply is not a reply.

It's called stonewalling ... google when a business engages in stonewalling... very apt.

 

[fitnation]

I have now sent 4 emails to Customer Service with questions. I have not received any response, yet! Hoping for something. Stonewalling is not good for customer relations!

So sorry that you also have not received a response. Hopefully, you will be provided with a response very soon. Honestly, I do not understand the delayed response!

 

[Debinmi]

So sorry that you also have not received a response. Hopefully, you will be provided with a response very soon. Honestly, I do not understand the delayed response!

Received a reply just now from Bob S.
Thanks!

 

[Kellyro77]

Received a reply just now from Bob S.
Thanks!

Did they share an ETA or anything?

 

[Debinmi]

Did they share an ETA or anything?

No, I didn't ask about the timelines, it was another issue. But I suppose someone could ask CS about timelines and share the response.

 

[Lady Vol Fan]

@Debinmi and others ...whatever response you receive, is it possible you guys could share to the questions thread?

I'm sure there are others who could benefit from the information you receive.

 

[Debinmi]

@Debinmi and others ...whatever response you receive, is it possible you guys could share to the questions thread?

I'm sure there are others who could benefit from the information you receive.

Sure. My questions were related to preorder cancelation procedures and the refund process. You send an email to CS, refund is available in about a week. Keep your bonus downloads if you took them. Cancel anytime in the process. Hopefully it won't come to that.

 

[Debinmi]

@Debinmi and others ...whatever response you receive, is it possible you guys could share to the questions thread?

I'm sure there are others who could benefit from the information you receive.

Anyone else get a response yet?