Some good news to share this morning. The Ripped With HiiT DVDs just arrived from California and now are fully in stock.
Pre-sale orders will begin shipping today. So that we can prepare to ship out all of the pre-sale orders as quickly as possible we have now locked all orders and further changes are no longer possible.
Sometime this weekend we will post a link and instructions for everyone who pre-ordered the downloads on how you can download your videos. Because of high demand you may want to wait until things slow down before attempting to download. Our servers will automatically cloan themselves and expand to other servers as demand increases, but this may take several hours to happen. We also strongly suggest you use a wired connection instead of wireless to download your files. We also plan on adding the Ripped With HiiT videos to our OnDemand streaming service this weekend too along with our online Ripped With HiiT User's Guide. We're working on completing all of this work as fast as we can, but some things may not be finished until early next week.
We would also like to remind everyone that customer service will be slow while we’re shipping as we will put all of our human resources into shipping everyone's orders. We've already started preparing all of the orders and the postal service will have employees on site to help speed up the process. Once we finish shipping we will try to catch up on any customer service issues and problems as quickly as we can.
We also kindly ask that you don’t contact us to see if your order has shipped. It’s just not possible to look up individual orders during this very busy time without greatly slowing the shipping process down.
Most USA orders will ship by USPS mail and we have an army of employees ready and waiting to ship all the orders as quickly as possible. Don't worry if you don't get tracking information or that your order status doesn't change in our system. This common with pre-sale orders and postal orders and no reason for alarm.
We can't wait to share our latest workout videos with you! We will keep you updated over the next several days, but we still plan on finishing shipping all pre-sale orders by this Monday by running shifts around the clock all weekend long.
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