Problem with Athletic Training Disc

[Amy Steppe]

Hi all,

I did Athletic Training for the first time this evening. Before attempting the workout, I previewed the entire video with no premixes. At one of the last segments of the disc the video freezes. It is at the place where Cathe is doing the plank exercises. It stops in middle of the second plank exercise and all of the sudden the disc freezes. After about 15 seconds the disc jumps forward to the stretch segment.

It did it the same time at the same place when I did the DVD after previewing it.

Has anyone else had a problem with any of their discs?

This is most unusual for a brand new DVD. All other DVDs of those I have done (After Burn, Slide and Glide, Yoga Relax - although I have not done premixes) play fine. After Athletic Training I did Yoga Relax with no disc problem.

I will contact S&M regarding this problem, but wanted to ask fellow forum members if any of you have had the same or similar problem.

Thanks,

Amy

 

[buneknek]

I have the same problem with my cardio supersets DVD. I would like to know what the customer service had to say about it.

 

[SNM Videos]

Try cleaning the DVD. A finger print can easily cause this type of a problem and is usually the main cause. The next thing to try is to test on another player if possible. If you still have a problem then you would need to contact customer service.

 

[horsing around]

I noticed the same thing with one of DVDs. Cleaning the disc as suggested fixed the problem. There are detailed instructions in the FAQs: Help

 

[Nanbo]

I had the same problem with Turbo Barre. It had what looked like grape jelly on the edge of it...like from a doughnut. It was delicious.
The DVD played fine after I washed it.

 

[poohpeggy]

My Athletic Training and Turbo Barre Disc's vibrate really bad. None of my other discs in the house do. Peggy

 

[mamaofone6306]

My athletic training and yoga max vibrate something awful. i did contact customer service and now its just to wait for a response i guess. frustrating!

 

[laketime]

I had the same problem with Turbo Barre last night (video froze right before the ab work). It wasn't grape jelly, but it was something more than a finger print. Worked just fine once I cleaned it.

This is my first post since receiving LIS.... I've tried about 6 workouts so far and really enjoy the challenge and variety. Thank you for another great series!

Michelle

 

[poohpeggy]

I tried to use my Yoga's and they rattled and vibrated also. Cleaning did not fix it either. Peggy

 

[fitness buff]

It happened to my Slide and Glide right at the abs section. Haven't used all the DVDs yet but will check them too.

 

[Amy Steppe]

Then there is a problem!

Then there is a problem with defective discs. My Athletic Training did it straight out of the box.

I did the wiping and tried it in another player and the same thing happened.

I am so disappointed.........................I waited so long for this series!

 

[Cathe Friedrich]

Sorry for the problem, but you will need to contact customer service for further assistance and to get a replacement.

 

[buneknek]

Did anybody have contacted customer service yet regarding your DVD?