Please!! SNM...some sort of update on LM&R

Lannette said:
Definitely trolls!
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Oh, I know…another troll lover I assume….. I even had a “troll house” :). The trolls
nowadays aren’t like the trolls I had. A little neighbor girl was having her 8th birthday
not too long ago and brought me an invitation to her party. Her mom said she loves
trolls! So off to Walmart I went in search of “anything trolls”. And I was shocked that
the trolls I guess that are popular now were different. So I got her one, but lo & behold,
I found a troll just like the ones I remember, only a bit bigger…so to sum it up, she
got 2 trolls! Plus A troll activity book, crayons…:). Her mom said she absolutely loved
them…trip & $ well spent…
 
aqua girl said:
Oh, I know…another troll lover I assume….. I even had a “troll house” :). The trolls
nowadays aren’t like the trolls I had. A little neighbor girl was having her 8th birthday
not too long ago and brought me an invitation to her party. Her mom said she loves
trolls! So off to Walmart I went in search of “anything trolls”. And I was shocked that
the trolls I guess that are popular now were different. So I got her one, but lo & behold,
I found a troll just like the ones I remember, only a bit bigger…so to sum it up, she
got 2 trolls! Plus A troll activity book, crayons…:). Her mom said she absolutely loved
them…trip & $ well spent…
Click to expand...
Great Troll story! Yes I loved Trolls and that Troll house. One summer my Aunt bought me a little troll and a metal box and a variety of different colored felt squares. She showed me how to make a troll wardrobe out of felt. I was in troll heaven. :)
 
Kellyro77 said:
This is unfortunately seeming to be par for the course anymore with their releases.

Their lack of communication is confusing. I know they're capable of it. They come on here to advertise sales all the time, after all, and send out sales newsletters every week.

Where this forum is concerned, it is pretty sparsely monitored for questions. Yes, they do come in and answer on occasion, but it's not on a regular basis. I'm under the impression there's maybe one or two people who've volunteered to check the forums and they go a long time without checking and then eventually go "Oh crap! I need to check the forums! Shoot... they're getting mad over there..."

I've held my tongue for the most part because I've got the streaming/live subscription, which automatically gives me access to all her new workouts when they come out. I don't quite feel the sting of paying a bunch of money months and months ago and not receiving my purchase and/or few updates about what's going on. There's just a different psychology to it for me, at least.

But I do wish they'd reevaluate their customer service and who's in charge of monitoring all their lines of communication. Their CS team, if they don't already, should perhaps have access to all her social channels, including the forums, and it should be part of their daily routine to check all channels for questions and then respond. Even if it's to say "We're still running behind. We acknowledge you're frustrated and appreciate your patience."

If I were a new customer to Cathe, I'd probably be worried I'd been scammed and that I'd never see my money again.

However, I do know Cathe and crew will eventually deliver. It's just perplexing to see they come here to advertise sales and specials but rarely acknowledge people's questions. Even if it's the same question over and over.

Fingers crossed we finally get to use these workout next month.
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I agree with everything you said. I had stop purchasing pre order items because of the delays with nearly everything I’ve ever order. What keeps me coming back is the effectiveness of her workouts. I believe the long pre order process is a tactic to boost sales before going to production. As long as customers like us keep buying this way, they’ll keep doing it. Now, having said all of that, there is a terrible supply chain problem in America and has been since the beginning of COVID.
 
Debinmi said:
I still love Cathe & enjoy her workouts and hope to continue to do so - just no pre-sales of an entire series anymore.
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I absolutely agree-100%----Cathe is my "fav" and my #1 go to...but I have decided I am not one that should
be pre-ordering any longer...doesn't mean I won't purchase, just that I won't be jumping on the bandwagon
on Day 1.......I still would love to see the final 2 clips we haven't seen, Low Impact Bonus & Anytime Mobility
bonus.....since we have seen clips of all the other bonus workouts, these were 2 of the ones I was interested
in...
 
I preorder DVDs and order fitness products from Cathe to show support. She’s the only one of my top fitness instructors who still produces DVDs. What she produces is still (IMO) world class.

Her premixes allow me so much freedom to meet my body where it’s at and where it’s at changes frequently as I continue to age.

Maybe I’d feel differently if I actually had real internet and a computer, but I think it’s more likely that I’ll be supporting her for the long haul - ordering on day 1 of her preorders. My Cathe Christmas wish is that she’s pondering the plan for her next set of DVDs as these come to completion.
 
Yes, it’s a dilemma whether to preorder full set, price is always super good, or to wait
for individual dvds…..especially if you don’t think that maybe you will use everything.

I remember when Boss Loops/Bands preorder started, I, of course, ordered dvds and
all bands/loops. Then I thought about it, because I had already purchased fabric loops
& bands, so I cancelled that preorder & reordered just the 2 dvds and when received,
used what I already had. Then down the road, during a great sale, I was able to get
her loops and the longer bands which I love, cause it gives me that couple extra inches
to work with. All in all, I didn’t end up really paying anymore than I orginally would have,
and I think I might have even saved a couple extra bucks….so that scenario worked out
great.
 
Debinmi said:
Those longer bands are great
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Yes, they are! I guess I knew at the beginning that I probably wouldn’t be able to use
the regular ones……the sets of fabric bands that I previously got thru Amazon, had
extra light & light ones, and even tho’ they were the regular length, using both of those
helps a lot with the overhead moves & others.

I can even use Cathe’s heavy band in the longer ones for some exercises. So proud
of myself:)
 
aqua girl said:
Oh, I know…another troll lover I assume….. I even had a “troll house” :). The trolls
nowadays aren’t like the trolls I had. A little neighbor girl was having her 8th birthday
not too long ago and brought me an invitation to her party. Her mom said she loves
trolls! So off to Walmart I went in search of “anything trolls”. And I was shocked that
the trolls I guess that are popular now were different. So I got her one, but lo & behold,
I found a troll just like the ones I remember, only a bit bigger…so to sum it up, she
got 2 trolls! Plus A troll activity book, crayons…:). Her mom said she absolutely loved
them…trip & $ well spent…
Click to expand...
I LOVE TROLLS!!!
 
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