Outstanding Customer Service

[thebonniegirl]

I just wanted everyone to know what excellent customer service I received. I discovered an audio problem with one of my new Body Blast tapes while previewing them. I e-mailed customer service for cathe.com to find out about replacing it. Within 5 minutes someone e-mailed me back to let me know a new tape would be sent out to me. The very next day it was on my doorstep!

 

[Runcrazy]

Wow! That is excellent! SNM customer service has always been top-notch in my opinion!

 

[Carol122201]

I've found them always to be professional and outstanding!! That means a lot to me, since I'm hooked on Cathe and can't buy her tapes anywhere else!!

Carol

 

[NinjaMom]

I completely agree!! I was going out of town right when the high steps were being shipped and I contacted customer service and received an immediate response that they would hold my order. I contacted them again when I returned and my high step was on the UPS truck the next day. WOW!! I felt bad creating more work for them when they were already swamped with shipping videos & working on the DVD's but they handled it perfectly.

JJ

 

[IGTamayo]

I totally agree - outstanding service!!! I received my Body Blast videos to discover that three of them were damaged. I contacted them and within a few minutes I received an email saying that my videos were being replaced and a label was provided to UPS without additional charge to me to pickup the damaged videos - I don't know of any other service that does this!!! This is why this service is by far first rate!!

Iris

 

[dlp252]

I agree. I had to email customer service with a question yesterday and someone got back to me within just a couple of hours. GREAT customer service!!! THANKS!

 

[IGTamayo]

Hello everyone!

Just wanted to say a BIG THANK YOU to everyone at Step N Motion. When I got home last night there they were - my replacement videos! You are by far the best customer service crew on the planet!!! I tip my hat off to all of you - keep up the good work!!!

Take care,

Iris - a very very happy Catheite!!!

 

[lesliemarie]

I too agree with you!! I also had audio trouble with a body blast tape and I e-mailed them and have a new one on the way!! way to go customer service!!!!

 

[lwseymour]

Same thing happened to me with the Intensity Series with my IMAX copy. Definitely excellent customer service!