On Demand not working

[AnneMA]

Hi there:

I tried choosing various On Demand workouts and as soon as I hit Play, it bounces out. Any suggestions?

Thanks

 

[aqua girl]

I had just finished doing a workout blender workout which was fine, so I tried
Playing a regular workout in the regular OnDemand and it started fine. I use an
iPad.

 

[AnneMA]

It’s still not working for me. Can support help?

 

[forum_admin]

Hi AnneMA, are you using an app? And what type of a device are you using?

 

[AnneMA]

I’m using my Roku. It has worked in the past. No issues with Live.

 

[forum_admin]

It sounds like you're still using the legacy ROKU app. This has now been retired. You need to use the new V2 app that we released about 6 months ago. Here is a link on how to install it: https://cathe.com/cathe-ondemand-roku-channel-instructions/

Let me know if this does or doesn't solve your problem.

 

[AnneMA]

Ok, I followed the link and updated. I also updated my settings in Roku, but no change yet. I’ll check in 24 hours.

 

[AnneMA]

It worked!! Thanks support.

 

[forum_admin]

Great to hear. Hope you enjoy the new features!