Hi everyone,
After some more research on this problem we have found a solution. Apparently, over the last 6 months Apple made a change in iTunes that is much more picky about a couple particular settings (the H.264 profile and level that are used during encoding, to be specific) within videos, and allowing those videos to be synced to iPods. It took a while to determine just what was causing it, and it was particularly baffling because videos that previously worked no longer would sync (we proved it to ourselves because we already had videos on our iPod Classic 160GB from when they were initially tested, but that would now no longer transfer!). The new videos will be compatible with the iPod 5G and newer.
All that being said, we have identified what we need to change and are in the process of re-encoding the videos that you are all having problems with. The first is already available for re-download, 4DaySplit Lower Intensity Step. I will post in this forum as I work through the videos and post the revised versions. All you need to do is click on your original download link that you were sent when you purchased the video to get the new file. After you are sure that you have successfully downloaded the new version, please remove the old version from your hard drive and iTunes and use only the new one. Please be patient, though, as this process is time consuming. Thank you!
