Customer Service

[Cathe Friedrich]

Hi Everyone! We are just a little bit back logged on customer service and we hope to get back to anyone who sent us a note within a couple of days. Thank you

 

[scottyellen]

Cathy,

I have purchased so many of your videos & DVDs and recently found one that did not work. I'm so dismayed with how poor SNM is with handling this. I'm very frustrated and thought you should know.

Ellen Johnson

 

[bernajo]

I too have a DVD that does not work. Its is teh Supersets/PushPull DVD and it won't advance past the music/voice selection menu. How did you get in touch with SNM? Do you have an email address for them?

Thanks,
Joy

 

[mtnmom99]

[email protected]

 

[jthornton]

I understand your frustration. However, I have had dealings with the customer support in the past and have found them always to be great. One time I had a VHS tape that did not have sound, only the picture, and I called them and they shipped me another one within a few days. They did not even make me return the old one. Maybe it's just a slight oversight. I have been ordering Cathe tapes for years and have never had a problem. I hope you resolve everything with them. Good luck.

 

[lindadrobinson]

I too, have had nothing but good things with the Customer Support. I ordered the PUB/PLB DVD and what I got was IMAX2/CW. I let them know via email and they told me to keep the DVD, since it was their error and they sent me the correct DVD. I am a supervisor at a Help Desk, for IT, and I know how frustrating it can be when you have poor support, but in Cathe's case, this is not so. Email them and work with them, they will resolve your issues.

Linda