OK, here goes, but it is along post and rather scrambled since I am writing off the top of my head.
I don't care for Tracie Long at all. She was really snotty at one Road Trip I attended. A group of girls went into a restaurant to eat during a "break" and she rolled her eyes at another instructor when the girls walked in, got up from her table and walked out.
How rude! Obviouisly, she had forgotten who pays her -- the people who buy the workouts! In reality, she worked for us!
The girls were really hurt by her nasty behavior.
My incline step never worked. I even a guy try to get the step to incline and he could hardly do it.
How do I know all the story? Because in 1987, I was finally getting back into fitness after a 3 year hiatus while single handedly raising my daughter.
I had done workouts with Kathy Smith, Jane Fonda, Charlene Prickett (who has a great advanced step workout I use regularly), and Denise Austin (I can't tolerate Denise at all).
I went to Blockbuster and rented Vol 1 of the Firm with Susan Harris.
I loved this workout, purchased it and subsequently began to collect all the others.
At that time, the Firm did pre-orders like Cathe.
So I bought all the Classics, The Tortoise and The Hare and the Tri-Trainers.
The Tri Trainers sucked so much I lost my passion for the Firm. Anna overbilled the things and they were intermediate at best!
When the Firm roadtrips began, I attended several of them since Columbia and Charleston SC were only a few hours drive for me. I could afford to go since I did not have to book a hotel or flight and The Firm never charged to attend.
(Can you believe neither facility had a freaking shower?)
Anna sat like a Queen on a throne on the workout pedestal surronded by her Ladies in Waiting (the instructors) during a Q&A session. I, as an attendee, felt like a peasant who was fortunate to even sit in the same room as Anna and her Stepford Wives.
Anna's first remark was, "Are there any Spies here?
Weird.......
Mark Henrikson, Anna's Ex husband and Cynthia, Anna's sister were both very nice people -- I met them on another roadtrip. However, Mark was hawking some type of nutritional concoction.
I kept up with the Firm's drama because it was so interesting.
When Shape wrote that Vol 3 was a good workout, but not an aerobic workout, Anna went ballistic and sued them, draining all the Firm's resources in futile attempt to win damages.
I vaguely remember the survey you mention -- I can't remember if I returned it or not.
Cher teamed with Petra Kolber (or some other well known instructor) and made a video that was actually pretty good for the time.
There was one instructor, Stacy Milner Collins, I think was her name who pissed Anna off because she was taking Anna's "secrets" to another studio. Stacy ended up teaching at that studio in Mount Pleasant, SC if my memory serves me.
Pam Cauthen was another instructor who finally flew the coop when Anna was in charge, according to the legend.
She returned when the Firm "sold out".
If there was ever a "mad scientist" of fitness, it was Anna Benson.
She definitely knew her stuff, but she turned her instructors into "Stepford Instructors".
Susan Harris, however, had a lot of spunk! In Vol 1, it was said that if a person played the video with only the sound, it would have sounded like a porn video with all her oohhhhh sounds.
When I finally met and worked out with Susan, she was hilarious and a great instructor.
Jen Carmen and Tracie Long were both snotty and arrogant.
I did like Allie Strickland (Del Rio) and now remarried and I forget her surname.
Nancy Tucker and Lisa Kay were quite cordial, as was Heidi Tanner.
I think I must have attended at least 3 Firm roadtrips. I even met some people who are now Cathe lovers on the trips. I was having trouble with the 360s in Cathe's Power Max, and one person showed me how to do the move! Cathe's move taught to me at a Firm roadtrip. Had Anna known, she would have probably ousted us!
I also thought Tamela Hastie was nice. She was quite pregnant with her third child when I attended a Roadtrip in Columbia. I recall that people really dissed Tamela for saying "this is fun" over and over in one of the videos she led . But that was a combination of Anna's editing and Anna's use of the teleprompter.
Dale Brabham married one of the video crew and was actually at the hospital having a baby when I went on the trip to Columbia.
Some of the instructors were Charleston based and some Columbia based. Ans so many of the people who had actually been in a video wanted to lead a Firm video. It resembled little girls watching and dreaming about the day they would be in a beauty contest.
Anna even at one point changed SUSAN Harris to SUZAN Harris. I know for a fact her name is Susan Harris because she autographed a photo and my VHS box as Susan Harris.
The Firm did sell out and became an embarassment to themselves and the fitness industry.
Anna was great at conceiving and choreographing videos, but she had not a scrap of business acumen.
A good business person has a road map to what they want to accomplish. They are not dictators who must control everything. The best business people surround themselves with others who are expert in various sectors of a business.
Anna was sort of wandering around in a daze and thought she knew it all.
You should read her and Cynthia's Book. I think it is not out of print.
She even suggests women wear black underwear! I guess she feels that makes a person fitter!
I could go on and on about the Firm, but I won't.
Their days are over and they are now a sad legacy that should serve as a case study for MBAs or any business person (not just in the fitness industry, but in any industry) of what happens when the inmates run the prison.