All of you computer experts out there....

luvtorun

Cathlete
can you tell me why my computer freezes on me when I try to open a PDF file? Adobe Acrobat Reader worked on my computer for a while, then one day about a year ago, every time it launched it froze my computer. I usually have to reboot. Ending the process doesn't help. I have tried uninstalling and deleting the program off my computer and re-downloading it, downloading an earlier version, etc.... Any ideas?
 
I don't know Lunacat. I am pretty hopeless when it comes to the inner workings of a computer. I do fine until something breaks or messes up, then I am at a loss.

I have Windows XP. The adobe version is 7.0 but I've tried downloading earlier versions and nothing has helped. I have had my Dell computer two years last month and I could open PDF files for a long time, then one day it just started freezing up when trying to open these files. So it has worked before. ????
 
Using the Control Panel > Remove software. Remove Acrobat.

Reinstall it. In Acrobats setup tell it NOT to look for updates off of the web. I think you're getting hung up because Adobe wants Acrobat to look for updates each time you launch it, even if it is the 50th time you've used it that day.

When XP locks up, try using the "3 finger salute" ctrl-alt-del this brings up the task manager. Select the application that is not responding and tell it to shut it down. This saves rebooting the computer (and time!)

Dave
 
What Dave and CarmenElectra said. You either have a duff install of Acrobat, a PC in need of a good tidy up or a computer that is no longer powerful enough.

In addition to reinstalling, try the following, defrag your harddisk:

Click on Start > All Programs > Accessories > System Tools > Disk Defragmenter and click Defragment to start it.

If you have a lot of data and perhap a large HDD it will take hours so you may want to start it before you go to bed and leave it running overnight. You can save some time by rebooting into safe mode and then running it. You should be doing this at least once a month.

Another thing worth trying if this problem also occurs when you are trying to read pdfs whilst browsing the Web is to do the following:

Click on Start > Control Panel > Network and Internet Connections > Internet Options. Make sure you have the General tab selected then click on Delete Files... Place a check in the box next to Delete all offline content and click Ok. It's also worth going into Settings and adjusting the amount of space given over to temporary Internet files. Increase or decrease according to the size of your HDD and your own personal preference. If you're not sure, just post the details here and you'll be sure to get some good advice very quickly.

There are other things you can do to resolve the problem if it still persists after trying the things mentioned here on this thread. Acrobat is compatible with Windows XP so you will not have any problems in that regard, but you may find your computer needs a little more memory etc. to run all the things you like to use.

ATB,
- Lisa :)
 
I'm also guessing that perhaps you may have some spyware eating up your memory. You can download some free trial software to install to sweep your hard drive for anything that shouldn't be on it. I recommend spysweeper from www.webroot.com. It will run for free for 2 weeks.

Lorrayne
 

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