# 338 and #330 Legs, Cardio and Core Galor --- Jpg extension
- Thread starter FitSaxe
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- bug cathe live
Yes, FitSaxe, 330 would only download as jpg files for me. i had the same issue with 338. I was told it was an issue with my computer even though I have downloaded hundreds of live workouts with no issue.Hi Everyone,
Help!
Has anyone downloaded the live workout mentioned above #330?
I have downloaded twice. The extension of the file name is coming up as a jpg file
To SNM, Can I please another link with the usual video extension? m4v
Kind Regards
From my perspective a file extension issue is on their side not mine; nevertheless, I am far from being tech savvy.
FitSaxe
Cathlete
I Will insist and send the link of our discussion to customer service.
We will get to the bottom of this issue
FitSaxe
Cathlete
@Murphymax I have just looked at the clip after searching for a bit. #338 Total Body Mash up is a very good met. Cathe is actually filmed on her own. I am adding this to my list as it fit my goal and purpose. This means I now really need this issue to be resolved
Here is the clip
Here is the clip
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FitSaxe
Cathlete
It is not an issue with your computer. A video file can not contain a jpg extension. It is a non-sense. I am not a tech expert but we know a jpg is a picture not a video
We can not play the video with a jpg extension. This is definitely an oddity!
Nabbe47
Cathlete
Look at the size of the JPG file you have. If its size is less than the size of the clip, then it can be just an image. If it is longer enough, then it might be a video with wrong extension. In that case change the extension to either mp4 or m4v and hopefully it will work! Otherwise Customer Support should handle this issue. Good Luck!
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FitSaxe
Cathlete
@Nabbe47
Thank you. I do change the extension from m4v to mp4 and I do not why I did not.
The file is big indeed. As soon as I changed the extension, the video thumbnail appeared
@Murphymax Change the extension file from jpg to mp4 or m4v. Hopefully your file will run. Mine seems fine!
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Nabbe47, thanks for the suggestion. Customer service instructed me to change the extension; from a jpg to an mp4; however, my system would not let me do this. Yet, it looks like this worked for FitSaxe.
It still seems odd to me that I have not had issues with hundreds of other downloads - clearly, it is just not meant be for me to have 330 and 338 ;-)
It still seems odd to me that I have not had issues with hundreds of other downloads - clearly, it is just not meant be for me to have 330 and 338 ;-)
FitSaxe
Cathlete
What usually happen is a warning message pops up in a separate window asking to confirm the change.
Did you click yes to the warning message?
FitSaxe, I have to be honest, it has been almost a year ago since I was working on it so I do not remember all the details of what I was experiencing; however, I do not remember a separate window asking me to confirm the change.
Customer service allowed me to simply choose two other downloads, which is what I did. Clearly, I would like to have 330 and 338; nevertheless, I spent an inordinate amount of time trying to figure it out and did not succeed.