This one is serious and a little long.

haydee

Cathlete
Take the time to read it through. It may save you some real problems some day.

SCENE 1. This is a new one.
A friend went to the local gym and placed his belongings in the
locker. After the workout and a shower, he came out, saw the locker open, and thought to himself, "Funny, I thought I locked the locker.
Hmmmmm." He dressed and just flipped the wallet to make sure all was in order. Everything looked okay - all cards were in place.

A few weeks later his credit card bill came - a whooping bill of
$14,000! He called the credit card company and started yelling at them, saying that he did not make the transactions. Customer care personnel verified that there was no mistake in the system and asked if his card had been stolen.

"No," he said, but then took out his wallet, pulled out the
credit card, and yep - you guessed it - a switch had been made. An expired similar credit card from the same bank was in the wallet. The thief broke into his locker at the gym and switched cards.

Verdict: The credit card issuer said since he did not report the
card missing earlier, he would have to pay the amount owed to them. How much did he have to pay for items he did not buy? $9,000! Why were there no calls made to verify the amount swiped? Small amounts rarely trigger a "warning bell" with some credit card companies. It just so happens that all the small amounts added up to big one!


SCENE 2. A man at a local restaurant paid for his meal with his
credit card. The bill for the meal came, he signed it, and the waitress folded the receipt and passed the credit card along.

Usually, he would just take it and place it in his wallet or
pocket. Funny enough, though, he actually took a look at the card and, lo and behold, it was the expired card of another person. He called the waitress and she looked perplexed. She took it back, apologized, and hurried back to the counter under the watchful eye of the man. All the waitress did while walking to the counter was wave the wrong expired card to the counter cashier, and the counter cashier immediately looked down and took out the real card. No exchange of words --- nothing! She took it and came back to the man with an apology.

Verdict: Make sure the credit cards in your wallet is yours.
Check the name on the card every time you sign for something and/or the card is taken away for even a short period of time. Many people just take back the credit card without even looking at it, "assuming" that it has to be theirs.
FOR YOUR OWN SAKE, DEVELOP THE HABIT OF CHECKING YOUR CREDIT CARD EACH TIME IT IS RETURNED TO YOU AFTER A TRANSACTION!

SCENE 3: Yesterday I went into a pizza restaurant to pick up an
order that I had called in. I paid by using my Visa Check Card which, of course, is linked directly to my checking account.

The young man behind the counter took my card, swiped it, then
laid it on the counter as he waited for the approval, which is pretty standard procedure. While he waited, he picked up his cell phone and started dialing. I noticed the phone because it is the same model I have, but nothing seemed out of the ordinary. Then I heard a click that sounded like my phone sounds when I take a picture. He then gave me back my card but kept the phone in his hand as if he was still pressing buttons. Meanwhile, I'm thinking: I wonder what he is taking a picture of, oblivious to what was really going on. It then dawned on me: the only thing there was my credit card, so now I'm paying close attention to what he is doing.

He set his phone on the counter, leaving it open. About five
seconds later, I heard the chime that tells you that the picture has been saved. Now I'm standing there struggling with the fact that this boy just took a picture of my credit card. Yes, he played it off well, because had we not had the same kind of phone, I probably would never have known what happened. Needless to say, I immediately canceled that card as I was walking out of the pizza parlor.

All I am saying is, be aware of your surroundings at all times.
Whenever you are using your credit cards, take caution and don't be careless. Notice who is standing near you and what they are doing when you use your card. Be aware of phones because many have a camera phone these days.

When you are in a restaurant and the waiter/waitress brings your
card and receipt for you to sign, make sure you scratch the number off. Some restaurants are using only the last four digits, but a lot of them are still putting the whole thing on there. The truth is that they can get you even when you are careful, but don't make it easy for them.

http://www.PictureTrail.com/haydee1

Haydee
 
My hairdresser had her CC # stolen without knowing it. She figured out it happened in a restaurant when she gave the card to the waitress. CC theives put an additional piece of paper in the machine used to copy the CC # on receipts, then save the number and other info. She said her CC company said it's much more risky to use credit cards like this (in person) than over the internet!
 
Thanks for a timely reminder! But I would definitely phone the manager of that restaurant and let him/her know your suspicions, including the date and time of your visit. If this person tried this with you, he has done it and will continue to do it to others! So please take just that one more step.

Thanks again for the warning. You just can't be too careful! It's too bad, isn't it?
 
Hi, Haydee! How are you?

Thanks for this! I don't pay as much attention as I obviously should! This made me realize I really need to be more careful!
 
Yeah, this happens and we don't even know it. A few weeks ago my bank actually CALLED ME and told me my card had been "compromised" (spelling?). Info had been stolen through a "secure" online transaction.
 
We got a call from our CC company a couple of years ago because there were $4000 in charges made in Ankara, Turkey!!! It was an AMEX card and the good thing about them is that AMEX issues different CC numbers to each individual on the same account. This made it easy to figure out where the theft occurred because we were able to narrow it down to my DH's card and that the theft happened while on a trip to England. We believe his number was stolen at a UK restaurant.

Michele
 
Haydee...

Thanks for the information. I know I don't think of these kinds of things. I need to monitor my CC statements a bit more. Especially since I purchase so much online.

Thanks again...
 
Haydee,

This is great information! I work for AmEx (disclaimer - I'm in Product Development, not credit or customer service), so obviously this is an important topic to me. A couple of additional pointers to add to yours:

1. Sign the back of your card using a permanent marker. If you card is stolen, there is a good chance that the theif won't be able to use the card offline as they won't be able to forge your signature in the store or on a fake ID. Doesn't help online, but still something to consider.

2. Buy a cheap ($20) paper shredder and shred all your credit card bills, credit card offers, and anything else that contains your personal and financial information. If you spend a little more ($40-$50) you can shred your expired credit cards with it, too.

3. Use your credit card or bank's online services. Many offer security alerts when a transaction (transfer, withdrawl, debit card purchase, etc) over a certain dollar amount is made.

4. Only carry 1-2 cards (I recommend a credit/debit card of your choice + your AmEx card :+ ). Keep the rest in a fireproof safe in your home unless you know you need them.

5. Don't carry your checkbook, bank statements, investment plan summary, or other financial documents unless you know you're going to use them.

6. Don't keep anything with your user IDs and passwords in your purse with your wallet unless it is 128 bit encrypted and password protected.

Again, thank you Haydee for bringing this up! Your examples really bring security concerns to life!
 

Our Newsletter

Get awesome content delivered straight to your inbox.

Top