Support not responding

[bzbnmom]

I sent an email to support 2 days ago and 9 days ago. When can I expect a response?

 

[forum_admin]

I sent an email to support 2 days ago and 9 days ago. When can I expect a response?

We always respond in two business days and usually the same day. If you haven't received a response it probably means your not sending your question to the right address or our response is in your junk mail. We use a ticketing system for our customer service that will automatically send you a ticket number when you successfully contact us. If you did not receive a ticket number it means you emailed the wrong address. You should be sending your request to [email protected] .

 

[bzbnmom]

I've checked and re-checked the email address several times. I have also checked my spam folder. There is nothing there. I have not received a ticket number. I just forwarded the email to you again.

Thank you

 

[timea3]

I have the same problem.
My link is not working and I still have to download 3 more ICE workouts. I e-mailed them a few weeks ago and again yesterday.
I used this e-mail [email protected]

 

[timea3]

Sent it again but I am not getting the ticket

 

[forum_admin]

Your sending to the wrong address. Customer service request need to be sent to: [email protected]

 

[bzbnmom]

My problem was resolved very quickly. They had a problem with my email address, which I cannot figure out and makes no sense at all.
Thanks again.

 

[timea3]

I found it I just got my ticket Thank you!!!! Yes they always get back right away