Hey Shelley,
I am so sorry this happened to you, what a total violation!
I was robbed standing at an ATM a few years back, I was trying to deposit money, and some guy pulled up in front of the grocery store, ran in, grabbed my envelope out of my hand and ran out. I had about 400 dollars, I was so shocked and stunned I could not think straight. I then started screaming for someone to call the police, and ran out of the store trying to chase the car-stupid move I know.
My bank, after hearing the story, reimbursed 200 dollars of the money-I had a good bank back then, even though they never caught the guy.You feel so violated and raw. It wasn't the same thing as someone stealing your card and all that, but it is stealing all the same. Pisses me off.
Oh, and I had a old roomie who stole my drivers liscence, got into a wreck she did not pay for using my liscence, and when I got pulled over for a speeding ticket after I moved out, was informed it was suspended due to this accident! Talk about crappy. It took me almost a year to straighten that mess out-so I totally understand how you feel and what you are going through. Hopefully your bank will do the right thing.
Take care and know that what comes around, goes around, and this person will sooner or later suffer for what they did, that is just the law of the Universe.