Can we return the disc for an error-free one, or do all the DVDs have this error? Thanks!We're aware of this. It's just missing the Plunge Lunges.
Sorry you feel this way. We're really not trying to cushion anything. We just forgot the Plunge Lunges in this Premix and are letting the person know that the problem is not specific to her disc.
No, we didn't leave it out on purpose. We should have included it, but when you have 77 premixes there are bound to be some omissions and issues occasionally.Thanks Forum Admin for clarifying that it is in fact an oversight error. I thought you left the Plunge Lunges out on purpose, and I was trying to figure out why that would be...
Yes, I am glad for the clarification that this IS an error, which the original reply denied. Errors happen; as the other posters have noted, an admission that this was the case, even one "as brief as possible" would have prevented the confusion.No, we didn't leave it out on purpose. We should have included it, but when you have 77 premixes there are bound to be some omissions and issues occasionally.
I understand what you're saying, but I never try to be rude, I just have to keep my answers as brief as possible because of time constraints. This allows me to answer as many questions as possible in the shortest time. Very few companies even have discussion forums nowadays and the ones's that do rarely take the time to answer any questions. That's because to write lengthy or PC replies is very time consuming and not something that they or we have the time or staff to always do. We also never intended for our forums to be used for customer service issues. That's handled best by emailing our customer service department, not here in our forums. - The tone and context of a forum reply can always be interpreted in many ways by different people, but it is never my intent to be taken in a negative or harsh way. My goal is to simply answer a question as quickly as I can and hopefully help someone.