Without seeing the discs it is impossible to say for sure, but we have had no other reports from anyone of a similar problem. These disc have been thoroughly tested by SONY, an independent lab and every player we could get our hands on, so were pretty confident that everything on the disc is just fine. We have sent out well over 12,000 discs in the last two weeks and if there was a problem with the batch we would heard from hundreds of people by now.
If you had a problem with just one disc it could be either the disc or the player, but since you’re having a problem with 3 discs it is nearly statically impossible for the problem to be the discs unless the problem was inherent in the entire batch of DVD’s. If this was the case we would have heard complaints from tons of customers by now.
You should make sure to check your disc for damage. It is possible they were damaged in shipping. Otherwise you need to test the disc on another player or a computer. My guess is they will play just fine on every other player you try.
So what is going on? …… For a DVD to work the coding on the disc has to be correct as well as the coding on the players firmware. Every manufacture of a DVD player and almost every model of a DVD player uses a slightly different firmware that their programmers created. DVD disc are like snowflakes, everyone is slightly different. So whether or not your other disc, and even Cathe disc, can play doesn’t mean that a certain individual disc will play properly. More than likely there is some slight defect in your players firmware that is causing a problem with these three disc. Your problem could also be caused by a weak laser or perhaps a small spec of dust on your players lens. A lens cleaning kit can sometimes work wonders, but there is no way to know if the kit will help you in this case.A great slight to learn about DVD’s and their problems is the faq at
www.dvdreview.com. Here is a direct link:
http://www.dvdreview.com/faq/dvdfaq.shtml
It is rare to get an incompatible disc error with a “stamped DVD”, but every now and then we do see this problem. I have a really cheap RCA player at home and through the years has reported an incompatible disc error on disc that were perfectly fine. So I know how frustrating this can be.
What should you do?...I know you were hoping for a different answer, but the only way to determine if the problem is the discs or the player is to test on another player. If your computer can play DVD’s, most do nowadays though not very well, give it a try and see if it loads okay. Then get back to us at
[email protected]
