ICE download problems

[FiddleFit]

Hello,

I have attempted to download all of the ICE videos, with pretty good success. There are a few problems, however:

1. 4 downloads only partially downloaded, or "failed" to download:
a. Low Impact - Back;
b. Metabolic - Blast;
c. Metabolic - Total Body; and
d. To The Mat - Shoulders.

2. I tried the "fix" you gave to allow the Triceps routine to download, and it did not work. Ergo, I have not been able to download it.

What's the next step?

Thank you,

 

[forum_admin]

Failed downloads mean you need to try again. If you tried on the first day it was very common for the videos to fail because they had not propagated yet. They have all now done so, but if you have a poor internet connection you may still have issues as each file is 1.4 gigs. I've tested the fix and it works fine as long as you do it exactly, but if you have problems customer service can help you as we have now corrected the problem for customers that have not downloaded yet.