I thought I purchased a Premium Membership--DID I?

[admin2]

This may help. I logged out and back in from the main page. Then I selected workout manager it showed I was not logged in there. So I typed in my user and password and got this msg:

Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error.



I then hit the return button and it showed I was logged in. Then,

If I select the top My Nutrition Home button from the pull down, it says I need to purchase it.
If I select the side My Nutrition button it takes be to the purchase screen.

Hope this helps.
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From what I can tell it does not look like your purchase went through. There is no record in our database of a person with your username purchasing a premium package. Still, I can't rule out some other type of problem. If you think you were charged then please email [email protected] and we will investigate further. FYI: If your purchase is successful when you click on the Nutrition link the Nutrition software will just auto launch. Obviously, we need to improve the cart a little bit more to make things more clear.

 

[jharris]

Lainie I have had the same problem tonight. Yesterday after I purchased it I had no problems. Today its telling me I didn't purchase it yet.

 

[lainiefig]

Well, I got it to work by re-purchasing (so might have to work things out with the powers that be to get a refund on one purchase or have the time tacked on or something), but I hope it doesn't stop working for me.

 

[plarsen]

I am having the same problem. I purchased and 9.99 was taken out of my bank account, but the software will not work when I am using Safari, but does when I use Firefox. I want and prefer to use Safari. It should work no matter which browser I am using, right?

 

[plarsen]

Okay, not that was bizarre. I logged out of the main page, went to the wm page, logged in and then was able to use it. When I tried to log in before it gave me that error message. Hmmmm.