How to cancel a DVD on backorder?

[Luv2run]

I'm thinking about cancelling my Rhythmic step that's on back order since people have been waiting so long and reorder it at a later date.
I've written customer service yesterday to see if they had any update on it and haven't heard back from them.
How do they credit my account since it's already been paid for?
Thanks for the info!
Mary

 

[Boybert]

I think they credit it the same way a store does. Or, you can always pick another DVD if you want.

"you miss 100% of the shots you never take"

Debbie

 

[Luv2run]

I'll give it a shot and see what happens.
Thanks!
Mary

 

[Luv2run]

Hit the button twice--woops!