FOR SNM

[chiara]

Hello
I wrote 2 or 3 email at customer service becouse I preordered the new dvds and I would like to change the shipping method, but nobody answer to me. I know that this days are very busy for you (I am very happy for the new series the pics are fantastic ) but I wouldn't arrive late with my request if it is possible obviously. I'm looking forward to receive this new dvds and for that I would like to have them as soon as possible.
Please let me know
Thank you very much
Chiara

 

[SNM Videos]

Customer Support

As long as you received an auto response for your ticket you know we received your email. We respond to all emails, but we're not open on weekends. Normal response time is 1 to 2 business days

 

[chiara]

As long as you received an auto response for your ticket you know we received your email. We respond to all emails, but we're not open on weekends. Normal response time is 1 to 2 business days

Infact I never received any auto response and ticket so I didn't know if you had my email or not . But if you tell me you have it I wait with no problem.
Many thanks
Chiara

 

[SNM Videos]

Support for presale

Customer service does not monitor the forums so you want to make sure you get an auto response ticket number for your support email. You should send your support email to: [email protected] If you still have problems just let us know.

 

[chiara]

Customer service does not monitor the forums so you want to make sure you get an auto response ticket number for your support email. You should send your support email to: [email protected] If you still have problems just let us know.

I send to you an email 1 hour ago and one 30 minuts ago and I didn't receive any auto response yet, yes I think I have some problem
It is nothing urgent its only that I would like to change the shipping method in order to receive my new dvds as soon as possble

 

[bethj]

You can also just make a brand new order with the new shipping method. Then you can cancel your previous pre-order. (If your credit card has the balance limit for a double order.) I find that a lot easier than trying to modify an order. Especially when the presale is ending TODAY.
Beth