To SNM Staff: I realize you guys are extremely busy with packing up everyone's videos but I have a problem with my Biceps Cross Xpress tape. As the tape progresses, the music slows up and the screen gets all snowy and it jumps. By the end of the tape it's so bad you can't see anything. I plan on sending this tape back to you by Priority Mail ($3.20) with a letter. I would like a new tape. Let me know if you'll be able to accommodate me. I haven't checked out all of my tapes, but it seems to be just this one. Thanks so much, Kathy