Hi Cathe,
I hope you can help. I ordered two calendars on Dec. 12 the first night. The money was taken out of my account on Dec 14. I live in Maryland and still have not received my calendars. One is for me and on was a Christmas present for SIL. I emailed customer service on 12/23. Nancy emailed me back on 12/26 saying "Your calendar was sent out last week. You should be receiving it shortly"
I then emailed her back on 12/30 telling her I still did not have the calendars. Never heard from her so I opened another ticket on 1/2 that said
"Hi Nancy,
I still have not received my calendars. Obviously, they have been lost in the mail since I have not received them yet. It has been approx. 10+ days since they were shipped. I live in Maryland so it should not take this long for them to get here even with holiday mail. I would appreciate if you would send out replacement calendars. My invoice is # 1803. I ordered two calendars. Thank you very much.
Best Regards,
Stephanie Fitzpatrick "
I still have not heard from her about anything. I am starting to get a little upset. At this point I know the calendars were either lost in the mail or were accidently not sent out. If someone could please let me know what is going on it would be great.
On a happy note I got my replacement DVD's the week before Christmas and they are good. Low impact circuit is my favorite, the first combo I love with legs side leg repeater and the core repeater
Thanks,
Stephanie
I hope you can help. I ordered two calendars on Dec. 12 the first night. The money was taken out of my account on Dec 14. I live in Maryland and still have not received my calendars. One is for me and on was a Christmas present for SIL. I emailed customer service on 12/23. Nancy emailed me back on 12/26 saying "Your calendar was sent out last week. You should be receiving it shortly"
I then emailed her back on 12/30 telling her I still did not have the calendars. Never heard from her so I opened another ticket on 1/2 that said
"Hi Nancy,
I still have not received my calendars. Obviously, they have been lost in the mail since I have not received them yet. It has been approx. 10+ days since they were shipped. I live in Maryland so it should not take this long for them to get here even with holiday mail. I would appreciate if you would send out replacement calendars. My invoice is # 1803. I ordered two calendars. Thank you very much.
Best Regards,
Stephanie Fitzpatrick "
I still have not heard from her about anything. I am starting to get a little upset. At this point I know the calendars were either lost in the mail or were accidently not sent out. If someone could please let me know what is going on it would be great.
On a happy note I got my replacement DVD's the week before Christmas and they are good. Low impact circuit is my favorite, the first combo I love with legs side leg repeater and the core repeater
Thanks,
Stephanie