I just wanted to make people aware of a company I once told people about thinking it was so great. It's called “biggerbras.com” :-mad
It's a company that sells bra's via Internet, for large
breasted women. They had a good selection and sent the products right away. But when I
had to return some items it took many many months and phone calls to get a credit. They
said they received it after they actually did (by 2 wks), then they said they don't credit
anyone until after 30 days from when they received the returned merchandise. Then many
months after that 30 days, calling each month they kept loosing the paperwork, and saying
asking us what our problem was, etc. I was very polite and too understanding, but when a
manager of customer service tells me she can't help me, and maybe the person who
handles the returns will call me back, but she can't make any promises. There are like 6
people in the whole place and when I asked to speak with the owner, the manager said,
you don't want to get him involved. I sure did, but they never let me speak to him. Well,
eventually I got the credit. Which by the time they did the credit my credit card that they
had expired and I had a new one which is now master card (visa changed it, but it's the
same card). The girl was so confused that she said she couldn't give me a credit because
it's a different card. I told her it's really the same card and use the old one if she wanted it
will go to the same account. she couldn't understand that. the whole experience was
horrible. I could go on but this is long enough. Just want to warn people if you want to
order from them, know your size for sure!!!!! Then you wont have to deal with returns. I have never ever dealt with such incompetence in my life, and believe me, there were some douses.
Sorry for the long post.
It's a company that sells bra's via Internet, for large
breasted women. They had a good selection and sent the products right away. But when I
had to return some items it took many many months and phone calls to get a credit. They
said they received it after they actually did (by 2 wks), then they said they don't credit
anyone until after 30 days from when they received the returned merchandise. Then many
months after that 30 days, calling each month they kept loosing the paperwork, and saying
asking us what our problem was, etc. I was very polite and too understanding, but when a
manager of customer service tells me she can't help me, and maybe the person who
handles the returns will call me back, but she can't make any promises. There are like 6
people in the whole place and when I asked to speak with the owner, the manager said,
you don't want to get him involved. I sure did, but they never let me speak to him. Well,
eventually I got the credit. Which by the time they did the credit my credit card that they
had expired and I had a new one which is now master card (visa changed it, but it's the
same card). The girl was so confused that she said she couldn't give me a credit because
it's a different card. I told her it's really the same card and use the old one if she wanted it
will go to the same account. she couldn't understand that. the whole experience was
horrible. I could go on but this is long enough. Just want to warn people if you want to
order from them, know your size for sure!!!!! Then you wont have to deal with returns. I have never ever dealt with such incompetence in my life, and believe me, there were some douses.
Sorry for the long post.