Thank you all for the replies. It seems the problem was with my CD drive after all. When it refused to open, I resorted to asking my husband for help. After doing some diagnostic tests, restarting the computer, and moving the files from one folder to another, we were finally able to download to a CD. I don't understand why it worked, but I'm not complaining. He will be printing it out for me at his office on Monday. Whew!
lynda