Ummm... If you had pre-ordered a car, a selection of books from a book store, or any other item, wouldn't you expect updates from the (car salesman, book dealer, or other vendor) as to the status of your order, espcially if you were told you would be getting updates?
Of course Cathe is busy, as is any business person. Of course she's a nice person who has a family, as are many business people. I don't think that was Firm Bogie's point. I think it was: "we were told there would be updates. Are we going to get any?"
I honestly am not trying to start anything, but come on! Cathe is a business woman, not our personal friend!!! We don't need to make excuses for her. Her feelings won't be hurt if we question her business practices!