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Guess it’s not beneficial to produce another series if they’re not pushing the Fit Tower itself, but yes, I would purchase a bonus dvd. Great idea!

Thanks for the tip, myputer! I am not currently a member of Cathe Live or On Demand but was considering joining this year. Think you just made up my mind!

Love using this piece of equipment. Think we’re overdue for new DVDs utilizing it.

RE: Just wondering... I haven't sent a claim in because I never knew where I stood with SNM since the emails from them were far and few in between. But that will be one route I will be taking now. Thanks for the advice.

So nice to hear from someone. And no, the problem is your customer service department. If this matter were addressed in a timely, courteous, and attentive manner, I would have dropped it a long time ago. First of all, I admitted that I was at fault. I should have checked your return policy...

No, I haven't contacted my cc company, but I am in the process of filing a claim with the Better Business Bureau. Now it is just a matter of principle.

Beth, Honestly, I'm not surprised. I'll say one thing - this whole incident has left a bad taste in my mouth. Thanks for the support anyway.

Lynne, Thanks for your post. I imagine it will be the only one I'll be getting. Nice to know I'm not alone. Good Luck.

Cathe, This is probably not the right forum to present this subject, but I don't know what else to do. Back in August I returned an unopened Terminator DVD not realizing your return policy was final sale only. As soon as I realized this, I sent an email to your customer service...