Recent content by Heggyskitten

FINALLY!! Had a card through the door this morning so say a parcel was waiting but couldn't be delivered due to a customs charge - went to the P.O and it was my Cathes! Had to pay £20.62 in duty though - plus the address was missing my post code (even though my code is there in my account...

Still nothing here, and its now 4 weeks today since shipping. Incidentally, I've had other DVDs arrive from the US in the mean time which I ordered less than 2 weeks ago and they were sent 2nd class international mail. Still don't really understand why its only Cathe's orders that are taking...

Still nothing here :( Glad you got yours at last though Zozo! I hope the rest of the parcels will be here soon too! Can I ask did you get charged any customs fees or not?

It's very annoying that they have done nothing but just sit there for weeks. I mean what is the point?! I thought the purpose of the postal service is to be able to MOVE stuff quickly from place to place - not act as some kind of warehouse or depository for holding onto people's stuff just as...

Oh, and just to say, if anyone else is trying to track theirs via USPS, don't bother to sign up for the "email me when this status updates" - I did this but it didn't send me any notification when the status updated! so if you are waiting on an email from USPS, don't hold your breath. The only...

Nope :( Have sent another email to customer services today in the hope that they will be able to find out what's happened to it - the USPS tracking doesn't seem very reliable. Surely something that takes over 3 weeks to move just from New Jersey to a sorting facility in NY is not normal - but...

Hi Ronne, I contacted Cathe's customer services ([email protected]) and quoted my order number - they replied saying it had been shipped and gave me the tracking number. Once you have a number, you will need to go to www.usps.com and click on Track & Confirm. Enter your tracking number and...

Nope - still nothing! :( Officially 3 weeks today since it was posted on Oct 24 - just checked my tracking number on USPS again though and its been updated to say "Your item was processed through our JAMAICA, NY 11430 facility on November 12, 2011 at 8:46 am." So basically its taken 3 weeks...

Hi again, further to my earlier post just to say that its now 3 weeks and still no DVDS here in the UK for me :( The tracking number also has still not been updated since it was shipped on Oct 24th either. Should I contact customer services again or just wait or what? My fear is that it has...

Hi, I'm also in the UK - I pre-ordered on April 30th and am still waiting for mine. I contacted Customer services yesterday who said it can take up to 3 weeks (I agree with Toffeedog that Mary ships super fast btw as I've had DVDs arrived within a week from her too!). Customer services also...