AviationNut
Member
Hi,
I Know Cathe is VERY popular and I like her and her videos, very much. I Also, know I hardly post on this forum, I mostly post on Cathletes Cathe Friedrich Fans FB Page. With that said I hope I don't upset anyone.
However, I'm VERY FRUSTRATED & DISAPPOINTED at Cathe.com. a few days ago, I tried to order the 2018 Cathe Calender. It came up with a promo code of 20% when I buy the calendar and anything else, so I decided to buy her Pure Strength DVD. The total came to about $36.00 plus $13.00 for basic shipping and handling. I Enter the code and it say's it expired. I empty my cart go her link that has promo codes and come across 15% off everything when I buy two or more items from cathe.com and enter save15. I Buy the same two items enter the code and get it's not valid. I Sent an email 72 hours ago inquiring about this and got nothing. I called yesterday afternoon and was very polite because I've worked in customer service before. I was given the runaround and basically told to get lost!! A simple I'm sorry, let me look into it would have been fine. I'm sure/hope it was just pure chance. I'm from Jersey and get the "Jersey Attitude" However, first impressions are important, and it's a poor representation of her. I'm sorry, but if this is how her website and customer service treats people I can take my business someplace else get the DVD for less with free or less shipping and forget the calendar! I'm sorry but $13.00 (The least expensive) to ship a DVD and Calander from NJ to FL is nuts!! I just bought a diecast model airplane from Hong Kong and only paid $15.00 for Shipping. Anyway, I Hope I didn't upset anyone. However, as much as I hate to say it Cathe.com lost my business.
This is by no means to bash her or her web page, or upset people on this forum. However, it is to point out a flaw so it can be remedied so someone else in the future doesn't have the same experience I had.
Geoff
I Know Cathe is VERY popular and I like her and her videos, very much. I Also, know I hardly post on this forum, I mostly post on Cathletes Cathe Friedrich Fans FB Page. With that said I hope I don't upset anyone.
However, I'm VERY FRUSTRATED & DISAPPOINTED at Cathe.com. a few days ago, I tried to order the 2018 Cathe Calender. It came up with a promo code of 20% when I buy the calendar and anything else, so I decided to buy her Pure Strength DVD. The total came to about $36.00 plus $13.00 for basic shipping and handling. I Enter the code and it say's it expired. I empty my cart go her link that has promo codes and come across 15% off everything when I buy two or more items from cathe.com and enter save15. I Buy the same two items enter the code and get it's not valid. I Sent an email 72 hours ago inquiring about this and got nothing. I called yesterday afternoon and was very polite because I've worked in customer service before. I was given the runaround and basically told to get lost!! A simple I'm sorry, let me look into it would have been fine. I'm sure/hope it was just pure chance. I'm from Jersey and get the "Jersey Attitude" However, first impressions are important, and it's a poor representation of her. I'm sorry, but if this is how her website and customer service treats people I can take my business someplace else get the DVD for less with free or less shipping and forget the calendar! I'm sorry but $13.00 (The least expensive) to ship a DVD and Calander from NJ to FL is nuts!! I just bought a diecast model airplane from Hong Kong and only paid $15.00 for Shipping. Anyway, I Hope I didn't upset anyone. However, as much as I hate to say it Cathe.com lost my business.
This is by no means to bash her or her web page, or upset people on this forum. However, it is to point out a flaw so it can be remedied so someone else in the future doesn't have the same experience I had.
Geoff
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