Unable to use Workout Blender for downloads already purchased...

[Happy Yogini]

Hello! I used Cathe.com to purchase several digital downloads before I ever discovered the Workout Blender. Now I would like to use it to do all the premixing and what not with my purchases, but am unable to figure out a way to get the files transferred to Workout Blender. My downloads are currently played using Real Player on my desktop, and so I am unable to drag and drop the videos or do anything with them at all. Is there some way around this problem? I would really love to use the Blender, since there are no premixes, but not sure what to do. Thanks for all the help!

 

[MariaLurdes]

"Thanks for all the help" - but there is no help forthcoming, apparently. It's been weeks now and so far we get not even an update on progress addressing this problem? It's actually pretty outrageous. Many of us paid good money for both downloads and DVDs so we could use the workout blender, but the WB won't recognize the downloads we purchased with hard-earned money. This situation is not acceptable and should be fixed as soon as possible. It's misleading to tell consumers to buy a product so they can do X and then have it turn out that you don't know how to design X properly.

So - could we get a solution that actually works please?

Lurdes

 

[SNM Videos]

Hi MariaLurdes,

We provided an update on 8-6 and provided a solution that has helped most people who have tried it: http://cathe.com/forum/f118/when-lion-working-beta-2-0-launched-290034/

The Workout Blender is a "free after sale product" that we provide in addition to our downloads. It is not something you pay for and is not included in the purchase price of our downloads. We have been very clear that this is a very early beta release and by definition that means there are many things that will not work and there will be bugs. We have also constantly kept everyone informed about the various bugs and what we're working on in this forum. That said the Workout Blender currently works fairly well for the vast majority of users.

The Workout Blender is a very complex piece of software and uses technology that has only recently been invented and that is also constantly changing and evolving. This means that software solutions are difficult at best and take a long time to solve.This is not something that we can speed up or that is delayed because of a lack of will on our part. These are complex problems and the solutions take a lot of hard work and time.

Also, you mentioned that you purchased DVDs and were upset that you could not use them in the WB. The Workout Blender is only designed for downloads - not DVDs. You can't and never will be able to use DVDs in the WB- it's not designed for that.

Currently, the WB will work for both Mac and PC users. There will still be plenty of bugs and issues, but it works fairly well. If you can not drag any workouts into the WB it very well may be that you have not downloaded our latest version or followed some of the suggestions we have listed in this forum. If you're currently still having problems make sure to list as much information about your computer and where and how you're dragging your download files into the WB. A developer will answer your question as soon as they have some free time.

Also, a lot of reported issues are probably from 64 bit computer users. The 64 bit libraries that the WB needs were only released a few weeks ago to us. Once we have added the new 64 bit libraries to the WB we think a lot of these issues will go away for 64 bit users. Our next WB release will contain these new 64 bit libraries.

 

[MariaLurdes]

Thanks. I'm aware of the 8-6 solution, but it didn't turn out to be a solution for me. And there hasn't been any update since then.

I didn't say that I was trying to use DVDs with the WB - I said I'd purchased downloads and DVDS, meaning that I'd purchased in the same workouts in both formats so I'd have the flexibility to play DVDs and premixes on my DVD player, and to play downloads on my computer and use the WB. I understand that the software is complex, but you can imagine how annoying it is to drag over a download file that you bought from SNM and get the message from the WB that the file format isn't recognized.

Lurdes

 

[SNM Videos]

Workout Blender Problems

I understand that it can be frustrating, but you have to realize with a complex editing software application it can take months and years to solve problems - not days. This is especially true because there are thousands of different types of computers, operating systems, system updates that may or may not have been done by the user, hardware devices, etc; all that make it very difficult to make a product like the WB work for everyone. And not to mention the fact that video codecs and devices are changing and improving constantly.

The technology in the WB is also cutting edge software and constantly evolving and this makes it very difficult to write code for a moving target. We learned early on the hard way to be patient and not to get too far ahead of the technology curve in developing our software.

As Curtis mentioned before, the 64 bit libraries that we have been waiting nearly a year for were just released a few weeks ago. It will take some time for developers to include these libraries into the WB and thoroughly test them, but at least now we can proceed forward. But understand this may or may not solve your issue. The problem you're having may also be caused by some hidden files from an older version of the WB that were supposed to have been deleted or you may also have a first generation dual processor Mac that has a known hardware issue with the ffmpeg engine in the WB. But at least once the 64 bit version is released it will solve several current problems.

I do understand that your anxious to use the WB, but we have a long way to go before this product is stable and out of beta. We're the only company I know of in the fitness industry that is spending the time and money to develop a product like this and we're not charging anyone so much as a dime. In the meantime you can still enjoy our downloads and with our detailed chaptering you can easily select any chapter you want to do.You may also want to try the WB on another type of computer.