Step Blast/Step Jump and Pump DVD
- Thread starter Nikki232
- Start date
momto2bratz
Cathlete
Have you tried the workout on a regular DVD player??
Aila
Aila
momto2bratz
Cathlete
Here is a response from SNM from another thread on this topic:
"A little DVD lecture here:
Every DVD made is slightly different. All of your other DVDs may play fine, but you still may have problems playing any one particular disc. As an example of this - when we were authoring the and testing the Body Blast series I could not get one premix to play on my DVD player I was testing on. All of the other Premixes worked fine, but this one premix would not play on my player I was using to test. We spent several days examining and redoing the DVD, but could not find any problems. Finally, I took the test DVD and tested on every player at the electronics store . In every case the premix I couldn’t play on my player worked fine on every player at the store. Thus, the problem was not the disc, but something in the firmware of the player. I can’t emphasize enough that the only way to know for sure that the problem is the disc or the player is to test on another player (you should not test on a computer in less you have no other choice as most use software to play and other factors could come into play).
We will always ask you two questions when you have a problem with a disc: #1 Please try cleaning the disc with tap water and mild soap (this solves about 20 % of the problems) and #2 Try playing the disc on another player (we have found over the years that over half of all reported problems are the result of something wrong with the firmware of the player). Please never skip this step as a replacement disc will not work if the problem is player related.
The chances of receiving 2 defective videos ( not related to shipping damage)are very remote. If this does happen we will always ask you to return the DVD to us so we can examine it. We always provide a self stamped and addressed envelope so this does not cost any money to do."
HTH
Aila
"A little DVD lecture here:
Every DVD made is slightly different. All of your other DVDs may play fine, but you still may have problems playing any one particular disc. As an example of this - when we were authoring the and testing the Body Blast series I could not get one premix to play on my DVD player I was testing on. All of the other Premixes worked fine, but this one premix would not play on my player I was using to test. We spent several days examining and redoing the DVD, but could not find any problems. Finally, I took the test DVD and tested on every player at the electronics store . In every case the premix I couldn’t play on my player worked fine on every player at the store. Thus, the problem was not the disc, but something in the firmware of the player. I can’t emphasize enough that the only way to know for sure that the problem is the disc or the player is to test on another player (you should not test on a computer in less you have no other choice as most use software to play and other factors could come into play).
We will always ask you two questions when you have a problem with a disc: #1 Please try cleaning the disc with tap water and mild soap (this solves about 20 % of the problems) and #2 Try playing the disc on another player (we have found over the years that over half of all reported problems are the result of something wrong with the firmware of the player). Please never skip this step as a replacement disc will not work if the problem is player related.
The chances of receiving 2 defective videos ( not related to shipping damage)are very remote. If this does happen we will always ask you to return the DVD to us so we can examine it. We always provide a self stamped and addressed envelope so this does not cost any money to do."
HTH
Aila
momto2bratz
Cathlete
I looked this previous post up by doing a search. I hope it helps!! If not, I would suggest to contact SNM for a replacement.
Aila
Aila