This is from the customer support link on this site:
The quickest and best way to reach us is always by e-mail. If you receive a defective video, have a question or need any kind of help...then just e-mail us at
[email protected] and we will get right back to you .
You may also call our order center (800-433-7837 - USA and Canada customers only), but this is only an order center and answering service that we contract out to. They will gladly forward your question or problem to us and we will contact you back by phone usually within 2 business days ( Please Note: we only return calls Mon - Fri and never on Holidays). For faster response time, always email us whenever possible. Emails are usually answered on the same or next business day.
Please Note:
We can only replace defective videos and DVDs that were purchased directly from us. If you purchased one of our videos from a store or a distributor please contact them for a video replacement.
Since our product can easily be duplicated we do not accept returns and all sales are final. However, we will replace any defective video, at no cost to you, for up to 90 days from the date of purchase. DVDs are guaranteed for life for the original purchaser. No replacements will made for videos or DVDs unless they were purchased directly from us.
Most DVDs or videos ship within 1 business day of your order being placed. You may cancel any order up and until the time it ships.
