small vent: why do backorders take so LONG??

B

Boybert

Cathlete
I think I could have produced my own video in this time x( Okay, okay, I know good things take time but I am dying to get my hands on my KPC video. Ack! Vent over, carry on.


Debbie
 
There are plenty of us waiting for what I feel is an inexcusable length of time for SNM to replicate a pre-existing DVD. INEXCUSABLE and UNACCEPTABLE! Particularly since we've already paid for the DVD! What have they done with our money!?!?

~ Kim

"Welcome the challenge...Embrace it...Don't fear it." -Cathe Friedrich
 
I agree with you. It's unacceptable. Especially since they took the money right away. I just thought of it....Since they had so many orders for KPC, do you think they do it first ones order, first one gets? You know how they did the pre-order thing? I could be wrong but it just popped in my head.

Lisa
 
So why is the kpc/l&g dvd listed as in stock on the website? I was thinking of ordering this one, but wont' if I'll be waiting forever for it to arrive. How long have you been waiting?

kerrie
 
I sympathize with you. I don't have any backorders but I think it's wrong that SNM charges you before they deliver. I can understand doing that with preorders but not stuff that's out of stock.
 
when something is back ordered do they tell youu right away? I dont want to order anything on back order.
Terri
 
If you're ordering thru Cathe.com you'll notice that ALL the DVD's are listed as being IN STOCK. Your order and invoice reference all the DVD's you've ordered (and been charged for as soon as you place the order). They insert a little note with the partial order shipped to you stating your order is incomplete and that backorders will ship as soon as product is available and that the backorder will be cancelled after 90 days. They don't mention whether or not they'll credit your credit card after 90 days. But be assured, your order will be cancelled (which effectively puts you back at the end of the waiting list should you still want the video you've been waiting for indefinitely!) In either case, it is our burden to track the backorder for 90 days, contact SNM if you want to keep the backorder (you paid for it you might as well) or request the credit. Of course, it can take up to 3 billing cycles for the credit to appear on your monthly statement. It's a lousy policy by any description. I've never been charged for any out of stock product by any retailer EVER. Every retailer I've ever ordered from by mail, phone or the internet charges you when the product SHIPS. Period.

~ Kim

"Welcome the challenge...Embrace it...Don't fear it." -Cathe Friedrich
 
Ok...now I'm not feeling so good.

I'm a Cathie newbie and just placed an order today. I wish I'd checked out the forums before ordering.

I'm an internet & catalog shopaholic and I've never, ever, ever, ever been billed for backordered items before they ship.

I saw her workouts on FIT TV and knew I had to have them.

How can I find out, before they bill me, if the items I've ordered are in stock?

Desi
 
Personnally, I would get someone on the phone at: 1-800-433-STEP

Don't give anyone the opportunity to "hide behind" an email.

~ Kim

"Welcome the challenge...Embrace it...Don't fear it." -Cathe Friedrich
 
I would direct all inquiries to:

1-800-433-STEP and talk to a "live" person.

Don't give anyone the opportunity to "hide behind" an email.

~ Kim

"Welcome the challenge...Embrace it...Don't fear it." -Cathe Friedrich
 
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