Renewed my Live membership and can not get logged in on my ipad

[Wannabfirm]

Hello,

I renewed my subscription to Live today, and I attempted to login, it will log me in but I can not watch the videos. My ipad says that I need to purchase a subscription. I have deleted the app, reloaded, signed out and resigned in again. Can anyone help me with what I am doing wrong?

Thank You.

 

[forum_admin]

Hi Wannabfirm, Did you purchase the app directly from us, or from Apple?

 

[Wannabfirm]

I purchased directly from Cathe.com.

 

[Cathe Friedrich]

Hi Wannabfirm, this error usually means either incorrect login information, or you're clicking on the link by mistake for people who want to register through iTunes. If you contact our customer service team at [email protected] tomorrow they can help you get everything working.