re: backorder - nothing they can do

B

Boybert

Cathlete
Here's my response to my missing in action KPC:

"Hi Deborah,

I understand your frustration and wish I could give you a definitive shipment date.

In my experience, it is unusual for us to have a backorder item unavailable for so long. We are doing everything possible to expedite this delivery.

If you'd like, we would be happy to cancel your order and refund your money. We do appreciate your business and hope you will continue to purchase from us in the future.

Thank you,

Nancy"

what does "doing everything" mean? they're cutting the DVDs themselves to help out??? :p I suspected nothing would happen, but I tried. Sigh. I still want it so I guess I'll just wait.

Debbie
 
Thanks Debbie for the update. I want it to, so I"LL just have to wait too. I did KM again today wishing I had KPC, but you know I'm really started to like this one.

Oh well, we'll just have to have patience....

Dallas
 
Debbie & Dallas, I don't know how long you've been waiting, but hang in there. You will love them. I mean I waited half a year for the new series to come out. I know it's not the same thing but I still waited because I knew they'd be good. I wasn't dissapointed.:)

Marla
 
I still think that it is inexcusable for us to be waiting for such a long period. First of all they should have told us that the dvd was not in stock. Secondly, they should NEVER EVER have charged our credit cards. I think this is extremely out of order.

PS. If I sound harsh, I have had a very hard day.
 
I was in the same boat - ordered KPC but I couldn't get a shipping date either so I cancelled that part of my order and reordered it from CK Sales with no problem.

Maybe that's an option for you guys too?

Andrea
 
Thanks Andrea, I checked that out. Looks like shipping is a huge charge though. Is that correct?

Debbie
 
shipping is a little higher from ck but from memory I don't recall it being unresonable-remember you have to convert to usa dollars or what other contry currency it is being shipped to.
 
Shipping is quite reasonable - as 'shelia' says, remember to convert from Canadian Dollars to US Dollars!

I know they send dvds over to Europe by Airmail (to avoid extortionate Taxes) - don't know if they offer a quicker service to the US. Cindy in customer services is very helpful and will answer any questions, I'm sure.

Hope this helps,
Andrea
 
Debbie,

Try the activevideos website....

They have KPC in stock and shipping is very reasonable....

I too had KPC backordered since late Feb ( I cancelled and ordered thru active)...I would much rather order here on Cathe's site, but if something's out, there are some other sites that carry her workouts.
 
i agree that it is inexcusable for them to have charged already for a back-ordered items! as much as i order online or on the phone/mail order... NEVER have i been charged for a backordered item until it ships! NEVER!!!!!


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cute work out clothes are good for AT LEAST an additional 10-15 calories burned!
 
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