Question to SNM about the sound issue

[buffyfan]

I'm assuming other people have already addressed this issue, but when the replacement dvds are made are they going to fix the sound on the dvds also? On LIC and BM2 the music drowns out Cathe's voice through most of the workout. More on LIC than on BM2. I haven't had a chance to check the other dvds so I don't know if they have the same problem.

Thanks in advance for your help!

Theresa

 

[Trevs_mom]

I've also had a problem with 2 of the songs (Jesse's girl, and another song), where the music and Cathe's voice seem to 'unsync'. If I pause the workout and then restart, it fixes it, but unless I do that, it stays offsync and static-y.

 

[desertbriez]

i just did bmax2 this morning and noticed the same thing... it's very hard to hear cathe... i've already posted previously that cathe's voice "gets lost" in LIC... that's 2 out of the 4 with sound problems


the music on these workouts is very tinny and grating on the ears... you HAVE to turn them up to hear cathe.... but then your ears hurt form the music (i don't have this problem with the other cathe series... including hardcores.... i play them loud and they don't hurt my ears/grate like the new ones do)



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cute work out clothes are good for AT LEAST an additional 10-15 calories burned!

 

[buffyfan]

I hear ya. But, don't get me wrong, I do absolutely love the music! Its just too loud and drowns out her voice and I keep missing her cues. Which kind messes up the learning curve!! hahahaha

 

[SNM Videos]

We would hope replacement discs will solve your sound problem and in most cases were pretty sure they will, but there is no way to know for sure. Audio and sound problems can be caused by many factors. Some are disc related while others are due to system set up, type of system and audio decoder card used.

 

[buffyfan]

Thank you! I was planning on having my hubby check our system to see if something is off kilter. I've never noticed a problem with sound on any of my other Cathes that's why I kinda thought it was a DVD problem. After my hubby checks our system I'll post again to let you know if he finds anything.
T.

 

[desertbriez]

how is the HUGE replacement going to happen?

are we going to be given the replacement disks first with a postage paid envellope? or will we have to send in our disk *GASP* and be reminbursed for postage at a later date... and if that's the case... will shipment be in the initial manner order (i.e. 2nd day) to get us our disks back quickly?

 

[Ann Marie]

SNM will let us know how it will be handled!