icklemoley
Cathlete
Here is a copy of a e-mail that has been sent to BeachBody regarding my P90X order.
Complaint
I placed an order with your company last Wednesday for P90X. It was told by Daniel that my order would be processed by Friday (48 hours) and that I would receive an e-mail with confirmation of the price, receipt and Fed Ex tracking number. I have never received an e-mail.
I have contacted your company four times by phone and three times by e-mail. I have never had an e-mail back. I am still told that my P90X DVD’s have not been sent. I have not been told why. But to my utmost dismay I was told that my support package has been sent Fed Ex! I cannot understand why your company can send me the support package and not the actually P90X DVD?
However, the support package was sent with the incorrect address. It should read, Kymin Financial Services, Agincourt house, Agincourt square, Monmouth, NP25 3BT. Unfortunately the “Kymin Financial Services” was missed off so the parcel has not been able to be delivered. I have spent three hours on the phone (in total) to try and correct your mistake. Not to mention 8:30am till 8pm at night in the office incase it arrived. It has not been a fun day.
I spoke with a gentleman last night on the phone called Peter from your company. He told me that he would e-mail with the tracking number and make sure the P90X would be sent yesterday. I never received an e-mail or tacking number. I cannot express my utter disappointment.
All I want is confirmation that P90X DVD’s have been sent. A tracking number so I can track it and the correct address on the package. This isn’t much to ask.
I hope this matter can be cleared up.
A very unhappy customer.
Wayne Goss.
Complaint
I placed an order with your company last Wednesday for P90X. It was told by Daniel that my order would be processed by Friday (48 hours) and that I would receive an e-mail with confirmation of the price, receipt and Fed Ex tracking number. I have never received an e-mail.
I have contacted your company four times by phone and three times by e-mail. I have never had an e-mail back. I am still told that my P90X DVD’s have not been sent. I have not been told why. But to my utmost dismay I was told that my support package has been sent Fed Ex! I cannot understand why your company can send me the support package and not the actually P90X DVD?
However, the support package was sent with the incorrect address. It should read, Kymin Financial Services, Agincourt house, Agincourt square, Monmouth, NP25 3BT. Unfortunately the “Kymin Financial Services” was missed off so the parcel has not been able to be delivered. I have spent three hours on the phone (in total) to try and correct your mistake. Not to mention 8:30am till 8pm at night in the office incase it arrived. It has not been a fun day.
I spoke with a gentleman last night on the phone called Peter from your company. He told me that he would e-mail with the tracking number and make sure the P90X would be sent yesterday. I never received an e-mail or tacking number. I cannot express my utter disappointment.
All I want is confirmation that P90X DVD’s have been sent. A tracking number so I can track it and the correct address on the package. This isn’t much to ask.
I hope this matter can be cleared up.
A very unhappy customer.
Wayne Goss.
